Customer Service Sales

ADRIANA MOSQUERA

**-** ******* ****. *** #*B, Flushing, NY 11355 Phone: 718-***-**** E-mail: **********@****.***

PROFESSIONAL QUALIFICATIONS

• Hardworking, reliable, and detail oriented.

• H ighly motivated, self-starter.

• Excellent interpersonal skills.

• Expert customer service skills; responsive to client needs.

• Professional cultural competency.

• Language Skills: F luent in English and Spanish.

• Technical Literacy: P roficient in the use of Microsoft Word and Outlook.

PROFESSIONAL EXPERIENCE

Columbia University Medical Center 2007-2008

Laboratory Aide

• Apportioned dermatological specimen into lab Intellipad system.

• Created database for list of specimens requiring deeper analysis.

• Prepared and labeled slides for microtome.

• Maintained filing system for dermatological slides and blocks.

• Communicated with pathologists regarding laboratory requests.

• Coordinated delivery of requested slides and blocks.

T amart Management

2004-2006

Office Assistant and Sales Associate

• Generated sales of company merchandise.

• Moderated multi-line telephone and responded to customer needs.

• Established organizational scheme for the maintenance of heavy volume of correspondence.

• Compiled sample date for reports and summaries.

• Verified statistical reports for accuracy and completeness.

• M aintained and overhauled company’s file system.

EDUCATION

Promise P rogram, Memorial Sloan Kettering Cancer Center New York, N.Y

2012-2013

120 Hour Program for Medical Interpreting Services and Education

• Acquired acumen in medical terminology, consecutive and simultaneous modes of interpretation,

sight translation, linguistic and cultural awareness, and National Code of Ethics and Standards of

Practice.

Touro College New York, NY

2004-2006

• Degree Program in Special Education

San Buenaventura University Cartagena, Col ombia

1998-2003

• Bachelors Degree in Psychology, Concentration in Humanities

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