Customer Service Manager
Resume:
April Dawson
Houston TX, *****
***********.**@*****.***
Skills
Trained in Customer Service and managing groups of people.
Proficient in Microsoft Excel, Outlook, S.A.P, PowerPoint and Word
programs.
Strong planner and problem solver who readily adapts to change.
Works great independently or as a team.
Excellent ability to juggle multiple priorities and meet tight deadlines
without compromising quality.
Great with time management.
Work History
Racetrac Co-Manager
2010-2013
. Managed a group of 12 or more employees and prepare them
for the next level of training (e.g., counting inventory
and filing paperwork) as the assistant to the Store
Manager.
. Used POGs to merchandise the items in the proper order.
. Also maintained confidential files while calculating and
submitting payroll and inventory orders in a timely manner.
. Greet company visitors and report daily activities.
. Communicate effectively with multiple departments to
create better work environments.
. Establish strong relationships with team members and
vendors.
. Sort incoming mail for distribution.
. Compose weekly schedule.
. Stock and maintain merchandise to be purchased.
. Entrusted to manage store in the supervisor's absence.
. Negotiate with vendors and manage stockrooms.
. Keep records of deliveries, employee documents and
financials.
. Provide timely, courteous and knowledgeable responses to
information request.
. Co-develop comprehensive, task boards to distribute work
fairly and get large projects completed.
. Researched financial discrepancies.
Westaff Staffing Administrative Assistant
2009
. Prepare and sort documents while interpreting which data
should be entered.
. Reviewed tax returns to input new and updated information.
. Maintains data entry requirements by following data program
techniques and procedures.
. Follow policies and procedures; reporting needed changes.
. Contribute to team effort.
. Maintain confidential information.
. Computed data into virtual database.
Convergys Customer Service Representative
2007-2008
. Listen and respond to customers' needs and concerns while
multi-tasking to find the solution.
. Also adhering to company policy and keeping customers
satisfied.
. Provide information about products and services.
. Take orders, determine charges, and oversee billing or
payments.
. Review or make changes to customer accounts.
. Handle returns or complaints.
. Listen to customer concerns while multi-tasking to find
solutions.
. Record details of customer contacts and actions taken.
. Research answers or solutions as needed.
Education
ITI College
. Associate's Degree in Information Technology
Donaldsonville High School
. Diploma
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