Administrative Assistant Customer Service

773-***-****•*********@*****.***

Fatinma Battle

**** *. ***** **., *****, IL 60803 •773-***-****•*********@*****.***

Fatinma Battle

To obtain a challenging position with a growing company where I can utilize my analytical, interpersonal and

organizational abilities. I will be able to utilize my background in following and creating systems to help

executive information in a professional and expeditious manner.

Experience

04/2008 – 04/2013

Chicago State University / Child Care Chicago, IL

Family Service Worker / Administrative Assistant 07/2010 - present

Tracking of medical, social service, and enrollment folders of HS/EHS (50-100 families).

Monitoring due dates for various documents required from Directors, Staff and Parents.

Filling documents in family folders – enrollment, medical, social services.

Data entry of all documentation into COPA (Child Outcome Planning and Administration).

Conduct site visits as part of monitoring process / accompany the Social Service Coordinator as a

trainee

Assist with delegate agency recruitment plans, and also assist Sites to reach their funded enrollment.

Attend all trainings set by the delegate agency, the City of Chicago, and Head Start.

Daily communication with the Partners’ parents and Staff by telephone, fax and email.

Assist and interpret the Head Start Performance Standards with the community partners.

Chicago State University / Child Care Chicago, IL

Paraprofessional 04/2008 – 11/2009

Assisted regular classroom staff in meeting the specific needs of children with severe to moderate

disabilities in classroom activities at various community partner sites and the on campus site.

Assisted classroom personnel in communication with parents, family members, and CPS special

educators or Early Intervention providers, etc.

Help student master equipment or instructional materials assigned by the teacher.

01/2007 – 02/2008

Department of Children and Youth Services Chicago, IL

Administrative Assistant

Assisted the Directors of Children Services and The community partners with receptionist and

administrative and secretarial support utilizing COPA and IMEGE.

Filed and handled confidential information on a daily bases.

Organized / planned conferences and events: food catering, calendar management, scheduling

meetings, conference calls, etc.

10/2004 – 10/2006

Rush University Medical Center Chicago, IL

Patient Access Coordinator

Responsible for knowledge Medicaid, Medicare, BlueCross BlueShield eligibility requirements.

Accurately collect and confirm patient demographic and medical insurance information of benefits and

eligibility.

Generated case documents and issue patient medical record numbers for 40-45 patients daily.

Education

773-***-****•*********@*****.***

Fatinma Battle

08/2010 - Present

DePaul University Chicago, IL

Bachelors of Art – Business

Everest College Chicago, IL

06/2009 – 03/2010

Certified – Medical Insurance Billing and Coding Specialist

(NCCT National Certified Insurance and Coding )

Skills

COPA / IMEDGE, Data Entry, Typing-45 wpm, Proficient Microsoft Office Suites; Word, Windows,

Excel, Power Point, Medical Terminology, CPT / ICD 9 Office Procedures; Filing and Editing,

Customer Service, Health Insurance (Policies & Procedures), schedule appointments, registration

(check in),collect payments, Banking; Lock Box, extract payments, prepare checks, sorting and

OPEX etc.

R eferences

References available upon request.

Contact this candidate