Servers, Storage, Virtualization, Networking, and Support Professional

David J. Perez

503-***-**** • *****.*****@***.***

Professional Experience

Intel Corporation – IT Finance Analyst (2012 – Present)

• Develop financial indicators, influence investment decisions and cost reductions for Intel’s IT

for Silicon, Software, and Solutions organization

• Support General Manager and IT directors in annual headcount, capital, and expense budget

planning

• Consolidated and automated the work of 2 financial analysts in the IT organization within 7

months

• Reduced monthly/quarterly Close cycle from 3 weeks to 1 week

Intel Corporation – Product Marketing Engineer (2009 – 2012)

• Managed marketing operations for all of Intel’s server board and chassis product lines

• Provided training for channel partners on multiple server technologies, including server

virtualization (VMware, Microsoft, Intel), SAN storage, and High Availability

• Received Division Award for contributing to key $5M design win; 5 Recognitions for Customer

Orientation

• Led the creation of several business development and sales incentive programs

Amtrak/PC Network – Systems Engineer (2006 – 2007)

• Implemented Disaster Recovery and data protection process using EMC NetWorker, Legato

RepliStor

• Managed Windows servers, Active Directory, and Security for 3000 users

• Provided desktop and end-user support on Windows XP, mobile messaging

Legato Systems – Staff Customer Support Engineer (2002 – 2003)

• Provided technical leadership and escalation support on High Availability and Disaster

Recovery software for an international team of 25 support engineers

• "Most Improved Software Support Organization" awarded by the Service and Support

Professionals Association (SSPA) to Legato Support based on support metrics and customer

Legato Systems – Customer Support Engineer (2000 – 2003)

• Front line support for Legato (EMC) line of High Availability and Disaster Recovery software

including Legato Co-Standby Server for Microsoft Windows and Novell Netware, Legato

Octopus (RepliStor)

• Replicated customer problems in server lab using IBM, Gateway, HP and Dell servers. Managed service requests with Remedy and Onyx

• Contributed directly to customer satisfaction levels consistently exceeding 90% compared to the

industry average of approximately 70%

Education

Master of Business Administration, Brigham Young University – Marriott School of Management

2009

Minor, Management Information Systems

Bachelor of Liberal Arts in Extension, cum laude, Harvard University 2005

Dean’s List Academic Achievement Award

Proficiencies

Windows Servers (MCSE NT, 1999), VMware, LAN Networking (CCNA in progress), Multiple Vendor

Server and Storage Hardware, Project Management, CRM Software, Customer Service Leadership,

Systems Administration, Backup & Recovery, Fluent in German

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