Customer Service Project

Location:

Posted:

July 16, 2013

George L. Gustin

205-***-**** ******@***.***

Profile

• 8 years of job management experience

• Relevant coursework: JAVA, C++, Ruby, Scheme, Erlang, Prolog, Assembly language, Object Oriented

Programming, Algorithms and Data Structures, Software Engineering, Computer Architecture,

Databases (PostgreSQL), Network Security

• Completed lab projects in JAVA, Ruby, and C++ involving tree structures, generics, inheritance, object

oriented design, search and sorting algorithms, GUI, and syntax analyzers

Education

University of Alabama at Birmingham Birmingham, AL

Bachelor of Science in Computer Science May 2013

• 3.29 overall GPA

• 3.90 UAB GPA

• Outstanding student in physics 2010 at Jefferson State Community College

Experience

Gustin Tile and Stone, Inc.

Birmingham, AL

Job Foreman April 2004 - Present

• Help customers pick out tile and grout colors that they wanted, negotiated prices, delivered bills, and

collected payments

• Coordinate with subcontractors to plan the schedule of remodel projects and negotiated prices for their

part of the project

• Figure material costs, labor costs, and expected profit for jobs

• Supervise tile crews to ensure that the remodel project met the contract agreement with the customer

• Follow up with customers and made any fixes that may have been needed to make sure the customer got

a quality remodel job

• Deliver supplies to crews in a timely manner so that they would not have to wait for materials that they

needed

PJ Cheese, Inc. Birmingham, AL

Delivery Driver/Pizza maker October 1996 - April 2004

• Served customers by taking their pizza orders over the phone and in the store, and by delivering their

pizza to them hot and fast

• Participated in the pizza making process by preparing ingredients, making quality pizzas, and cutting

and boxing pizzas with the proper sides

• Trained new employees for excellent customer service, pizza delivery, ingredient preparation, and pizza

making skills