Customer Service Management

Keith Newman

(Cell) 318-***-****

***********@*****.***

**** *****, **. ********, ** 75150

Education

Bachelor of Arts in History

Grambling State University, LA

Graduated December 17, 2010

Work Experience

December 2010 to February 2012

Logistics Team Leader, Proctor and Gamble

Report project plans, progress, and results.

Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities

or, in the case of shortages, to minimize negative impacts on a business.

Provide project management services, including the provision and analysis of technical data.

Explain proposed solutions to customers, management, or other interested parties through written proposals and oral

presentations.

Develop an understanding of customers' needs and take actions to ensure that such needs are met.

Archivist, Grambling State University January 2007 to May 2007

Responsible for arranging, describing, preserving and providing access to records with long term, historical value.

Majority of the collection consists of official records, primarily photographs and maps.

Recommends and implements records reformatting, indexing, and delivery solutions for permanent and inactive records.

Maintains record keeping systems, including database catalog.

Direct Service Worker, Future Expectations September 2009 to January 2010

Assist with walking and light exercise

Plan and prepare meals, followed by clean up

Monitor food expiration dates, make future meals

Make beds and change linens, as needed

Light housekeeping to include dusting and vacuuming

Run errands (pickup prescriptions, dry cleaning)

Provide medication reminders

Escort to religious services or events

Maintain calendar and organize mail

Engage in activities (games, memory books)

General Contractor, ELA Group INC February 2010 to April 2010

Working directly with the customer to provide excellent customer service

To assist management in all phases of installation with a strong emphasis on quality.

To Manage and Maintain all Truck, Tools, Equipment, Supplies

Material Management, Handling and Waste Control

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