Customer Service Project
Resume:
Ashi Suri
Katy, Texas 77450 ab1hlg@r.postjobfree.com
PROFESSIONAL PROFILE
A highly motivated Business Analyst/ Data Analyst who meets challenges head
on and creates positive change. A detail oriented individual with excellent
planning and problem solving skills, and a record of positive performance
setting and achieving goals; and working effectively in fast-paced
environments.
BACKGROUND SUMMARY
More than ten years of Customer Service and IT Support experience includes:
Data Analysis/ Data Preparing Quotes Data flow Diagrams
mining
Reconciling payments Business Process Process Management
Analysis
Business Reg gathering Balancing Ledgers Customer Support
Report Design and Legacy System System Integration
Creation Integration Testing
Applications Support Software Lifecycle Process Improvement
Use Case User Acceptance Testing Problem Solving
EMPLOYMENT HISTORY
Energy Solutions, Houston, Texas
Sept 2012 - Nov 2012
Business Analyst
Studied the functionality of the Synthesis Application Product - a pipeline
and shipping logistics application. Worked with clients to see how their
business needs could be met via the Synthesis product.
. Analysed the Functional Design Specification for a Canadian client
for implementation of the Synthesis product.
. Attended several Sharepoint meetings with clients and documented
their business requirements.
Metropolitan Life, Houston, Texas 2009 - Aug 2012
Financial Services Representative
Provided financial analyses and recommended financial strategies for
individual clients. Delivered client presentations individually and in
small group settings.
. Completed the Group 1 and the Series 6 and 63 exams.
. Interviewed clients to gather their financial information.
. Performed customer support and administrative services.
. Analysed clients financial profile and recommended appropriate
products, showed them various data permutations and forecasting of
investments thus influencing them in their fincancial strategies.
. Attended networking events and provide customer service to existing
clients.
2007 - 2008
University of Houston, Houston,
Texas
Developer III
Helped support the University of Houston's fundraising effort.
. Assisted in supporting the client server application.
. Performed data validation and developed business requirements
documentation.
. Designed and Created Reports using Unix Scripts, SQl Server and Oracle
PL/SQL
. Interviewed subject matter experts and documented processes.
1984 - 1996
Texaco, Houston, Texas
Information Systems Analyst, Texaco Refining & Marketing (1995 - 1996)
Supported the Accounts Receivable system for the Refining and Marketing
Division.
. Designed test plans, test cases, test scripts, user acceptance testing
for all changes to the application software to ensure all upgrades
generated accurate outputs.
. Designed and created reports using db2 SQL and statiscal analysis.
. Interviewed subject matter experts for an enhancements to the Accounts
Receivable project
for process improvement.
. Provided support to the Accounting Department. Balanced accounts
receivable/ payables. Reconciled cash transactions, loan, dividends,
interests and mortgage activity related transactions,
using Pl/ SQL, DB2 SQl queries, IMS DB DC, Cobol II and PL/1.
Systems Analyst, Cimarron Project, Texaco Refining and Marketing(1989 -
1994)
Part of the team assigned to develop Texaco's Point of Sale Invoicing
System.
. Maintained the customer and pricing database using Db2 SQL, JCL, PL/1,
Cobol II, IMS.
. Designed and Constructed batch and online software modules using
waterfall methodology.
. Analysed sales data and developed Sales Reports to be sent
electronically, to customers using EDI standards, that detailed their
purchases. Resolved pricing and billing issues.
. Performed unit and systems integration testing for the Cimarron
Project.
. Migrated data from mainframe to Microfocus Cobol Workbench for
developing software.
. Interfaced with subject matter experts and created business
requirements documentation.
. Participated in full SDLC and supported in the delivery of the
project.
Texaco, continued
Systems Analyst, Topaz System (1989
- 1992)
Provided user supported to Texaco's Oil Pricing System.
. Researched and analysed project change estimates.
. Interviewed subject matter experts and created process and technical
documentation.
. Analysed, designed and created pricing data report for customers.
. Automated the batch job system which enabled all six of Texaco's
divisions to initiate their own closings for daily price changes. This
enhancement enabled the company to deliver the regional daily pricing
to their customers without delay.
. Resolved customer and transaction pricing issues and problems
effectively.
. Maintained a critical pricing batch and online application using ADF,
IMS, DB/DC, PL/1, JCl, Panvalet, Easytrev, Clist, VSAM.
Senior Programmer, Upstream Information Systems (1984 - 1989)
Provided user support for several in-house developed applications
including, front end support for an internal crude oil system, a lease
ownership accounting system, division of order system.
. Followed established guidelines for change management.
. Participated in user acceptance testing of the Crude oil Accounting
Process.
. Met with Business experts and documented business processes.
. Participated on the team for development of a front end application to
the Crude Oil System. Participated in most phases of the development
of the project - design, construction, system integration testing,
user acceptance testing, implementation and training. The team
delivered a functional and working end product on time and within
budget. The project helped the company automate a vital function of
its business.
. Researched, Evaluated, Analysed and Resolved Crude oil accounting
application issues using PL/1, ADF, IMS, DB/DC, Panvalet, ISPF, VSAM,
JCL, Clist.
. Designed application modules using the Yordon design Methodology and
attended JAD session to meet with business experts and document
business processes.
St. Agnes High School, Houston, 1983 - 1984
Texas
Biology Teacher
EDUCATION
Bachelor of Science, Computer Science, Business Minor
University of Houston, Houston, Texas
Master of Science, Zoology
Bachelor of Science, Natural Sciences
Punjab University, Chandigarh, India
TECHNICAL
EXPERIENCE
Vsam, JCL, Cobol and Cobol II, IMS, DB/DC, MFS, PL/1, DB2, Easytrev, Clist,
Unix, Sql Server 2000, ISPF, MS Word, Excel.
TECHNICAL TRAINING(before 2006)
Intro to Web Technologies . XML . Visual Basic . VB Script . ADO . Java .
JavaScript . ODBC . ASP .HTML . DHTML.COM.DCOM . C . SQL Server 2000 .
Access
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