Project System

RAMANAN.M

MAIL: ************@*****.*** MOBILE: +91-909*******

Carrier objective :

To develop into a successful professional in a challenging work environment using cutting

edge technologies and be part of a growth oriented team.

Educational Qualification :

• Master of Computer Application Bharathidasan University 2013 with

60.4% from Jamal mohamed College, Thiruchirapalli.

• Bachelor of Computer Application Bharathidasan University 2010 with

63.4% from Urumu Dhanalakshmi College, Thiruchirapalli.

• H.S.C State Board 2007 with 46.5% from M.H.S.S, Thiruchirapalli.

• S.S.L.C State Board 2004 with 43.6% from S.J.S, Thiruchirapalli.

Co Curricular Activities :

Course Completed: HTML, CSS, JAVA SCRIPT, PHP

Project profile

:

PROJECT TITLE :

VALUE BOUND HELP DESK SYSTEM.

PROJECT DESCRIPTION :

“Value Bound Helpdesk System” is a real time implementation of the interaction between the

various departments for the support activities.

Human Resource and system administration are the two major departments which plays the

key functional role in the account to the application boundary of this project. As a consideration of further

enhancements and additional functional features we can summarize all the support service departments

like Administration, Finance and accounting to make this system more functional.

The System Administration department basically provides support for technical part as well as

the System Administration part. They provide update for software downloads and various software

patches and the basic support activity register to help the user in making their interaction with the IT

Service department. The major involvement of the automation solves the main purpose of reporting

issues and tracking of fixing the issues. It involves the job allocation as well.

Helpdesk application for both the department deals with record keeping of all the requests

served to the users. Basically user has to file a request to the entities using the application “create new

request facility”. The request job allocation and the tracking are done by the support person who is

having the privilege to update each request and send response to them. The entire request has to be

formally closed with the closure status.

Functional requirements describe the interactions between the system and its environment in

dependent of its implementation. The environment includes the user and any other external system with

which the system interacts. Here it focuses on the possible interactions between the system administrator

and the users. This system is applicable to the general employees, the users, the HR and to the people

at the system administrator. Where all mentioned here are employees in the concern, they have different

levels of authority.

ROLE :

I design & wrote program coding using Macromedia Dreamweaver 8. When I was doing my project,

my friends and my staffs are helped me.

Achievements :

Participated in Jamal Mohamed college symposiums.

Extra curricular :

Event organizer in all school and college annual

day functions and

other technical events.

Personal profile :

: Mr.K.MATHIYALAGAN

Father’s name

: 25’Th September 1987

D.O.B

: Male

Gender

Marital Status : Single

: Indian

Nationality

: English, Tamil

Language

Personal address : 95, West Street,

Koothaippar,

Thiruchirapalli 13.

Contact this candidate