Registered Nurse Project Manager
Resume:
Tricia Kluge, RN, CPHQ
Chandler, AZ 85249
************@*****.***
Nursing and business professional dedicated to providing high quality,
compassionate, service oriented patient care. Analytical and detail oriented
team member with persuasive communication style which delivers results.
Professional Experience
Dignity Health
Chandler Regional Medical Center Chandler, AZ
Mercy Gilbert Medical Center Gilbert, AZ
Quality Specialist November 2008 – present
• Concurrent and retrospective data collection and analysis of quality
indicators for Core Measure patient population.
• Isolate process improvement prospects, lead action oriented
interdepartmental committees towards problem resolution, evaluate
outcomes and sustain results.
• Active support staff for Medical Department Quality Review Council and
Peer Review process including case abstracts, investigation and
presentation of facts.
• Prepare and present physician quality management profiles for Medical
Staff Services.
• Communicate regularly with Executive Leadership on Core Measure
compliance, outliers, trends and process improvement actions.
Affiliated Computer Service – Midas Plus Tucson, AZ
Clinical Resource Analyst October 2009 – October
2011
•Collaborative Core Measure Support Team member aiding clients with
navigation of software product functionality.
•Advisory role supportive of client’s data optimization, clinical relevance and
software division products and services.
• Maintain current understanding of regulatory changes as defined by JCAHO
and CMS.
• Partner with Product Development Team to produce timely and relevant
software products and services necessary for supporting regulatory
requirements.
• Author and publish website documentation which synchronizes JCAHO
and CMS ruling to software user reference material.
• Perform clinical data analysis at designated client sites in order to
identify clinical or data quality problems.
Banner Desert Medical Center Mesa, AZ
Quality Management Services - Clinical Quality Analyst January 2001
– August 2008
• Abstracted clinical data and developed data collection tools for population
specific or focused review while maintaining clinical knowledge in practice
guidelines and standards.
• Maintained data integrity through knowledge of department, facility wide
and regulatory indicators, system initiatives and benchmarking standards.
• Reviewed, stratified and presented data to physicians, directors and
managers for problem identification and significance.
• Analyzed patient care, practice patterns and safety performance with
nursing, ancillary and medical staff to identify opportunities for
improvement.
• Utilized electronic data systems both clinical and financial to generate
reports needed for improvement activities, peer review and
reappointment of medical staff.
Surgery Center - Relief Charge Nurse – Operating Room
• Managed staff of 20 employees and service of six operating rooms within
multispecialty surgery center through staffing, scheduling, mentoring, and
accommodating physician requests in order to optimize patient care
experience.
• Planned and delivered safe and therapeutic perioperative nursing care to
patients during surgical stay.
• Developed new policies and procedures as part of Quality Improvement
Committee.
United Health Group Phoenix, AZ
Specialized Care Services - Project Manager June 2002 –
September 2004
• Led diverse Six Sigma teams in projects to realize annual corporate
savings of more than $325,000.
• Monitored and analyzed data and trends to identify potential
opportunities, needs, issues and problems that impact business results.
• Applied analytical and quantitative approach to problem solving.
• Effective communicator at all levels including Executive staff to manage
long lead projects to successful completion.
Casa Blanca Surgicenter Gilbert, AZ
Ambulatory Surgery – Registered Nurse November 1996 –
January 2001
• Demonstrated flexibility and proficiency by cross training and delivering
reliable nursing care in Pre-Op, PACU, OR, Cystoscopy and Endoscopy,
Pain Management.
Desert Mountain Surgery Center Phoenix, AZ
Plastic and Reconstructive Surgery - Registered Nurse April 1994 –
November 1996
• Introduced patients to reconstructive and cosmetic options through
consultations.
• Followed care of patient through scheduling, Pre-op planning, Post-op
education and surgical experience.
Education
Grand Canyon University Phoenix, AZ
Bachelor of Science in Nursing In progress
Mesa Community College Mesa, AZ
Associate Degree in Arts with Honors December 2001
Concentration: Business
Motorola Foundation Academic Scholarship
County College of Morris Randolph, NJ
Associate Degree of Applied Science June 1994
Concentration: Nursing
Professional Licensures and Certifications
Oregon State Registered Nurse 2008 forward #200842270RN
Arizona State Registered Nurse 1994 forward #RN087772
Certified Professional in Healthcare Quality, 2011 - present
Institute for Healthcare Improvement, Open School Certification, 2013
National Association for Healthcare Quality, Member 2006 - present
Arizona Association for Health Care Quality, Member 2006 - present
Advanced Cardiac Life Support, Certification 1994 – 2008
American Heart Association Basic Life Support, Certification 1994 - 2008
American Heart Association Basic Life Support, Instructor 1996 - 1998
Association of Operating Room Nurses, Member 1994 - 2002
American Society of Plastic and Reconstructive Surgical Nurses, Member 1994-
1996
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