Manager Engineer

Alharith M. Abdulghani Al Ameri

*TH OF JUNE ***6

DATE OF B IRTH:

GENDER: MALE

MARITAL STATUS: SINGLE

LANGUAGES: ENGLISH AND ARABIC

ADDRESS: **** * ***** ******

DETROIT, MI 48228

E-MAIL: ALHARITH_ABDULGHANI @YAHOO.COM

ALHARITH. **********@*****.***

P HONE NUMBER: +1-313-***-****

OBJECTIVE:

Software Engineering\ IT Engineering

Marketing Manager

Intelligent Networks \ Value Added Services Engineer

C ustomer Performance Manager

Network Engineer

SUMMARY:

• Software engineering from Al-Mansour University C ollege.

• CISCO Networking Academy – CCNA.

• Nokia Siemens Networks Engineer

• Proficient with Java, C, C++, C#, UNIX, Linux and HTML/Internet.

• Microsoft office and big variety of computer applications.

EDUCATION:

Bachelor of Science in Software Engineering, July 2009

o Al-Mansour University College, Baghdad\Iraq

Courses taken included:

Software Engineering Design

Artificial Intelligence

Operating Systems Design

Object -Oriented Development

Java Development

Database

C/C++/C# Programming

Network Programming

Local Institutes:

CISCO Networking Academy – CCNA I, Network Fundamentals, March 2010

o Al-Mansour Networking Academy, Baghdad \Iraq

CISCO Networking Academy CCNA II, Routing Protocols and Concepts,

July 2010

o Al-Mansour Networking Academy, Baghdad\Iraq

Sun Solaris 10 Operating System Essentials, August 2010

o IT Training House I nstitute, Baghdad\ I raq

WEB-BASED TRAINING:

Nokia, Siemens Networks Academy

TCP\IP Web-Based training Certificate, October 2010

SS7 Signaling Systems No.7 Web-Based training Certificate, November 2010

NSN Ethical Business Training (EBT) 2010 Certificate

NSN Ethical Business Training (EBT) 2011 Certificate

Unix Shell Programming, November 2010

UNIX Shell Scripting Basics Test Certificate

UNIX Shell Scripting Tools Certificate

Writing UNIX Shell Programs Certificate

GPRS Basic (Generic) Certificate, July 2011

Object-oriented Coding Best Practices Certificate, March 2012

Linux System Administration I, August 2012

Linux and CLI Certificate.

Regular Expression and text Processing Certificate.

File Handling in Linux Certificate.

Partitions, File Systems, and Disk Quotas in Linux Certificate.

File System Mounting and Management Certificate.

IN WORKSHOP TRAINING:

TAC2 Charge@once Operation and Maintenance CIT Workshop

(IN@CITWS)

o Nokia Siemens Networks, Beirut \Lebanon, June 2011

Subjects Covered in this Workshop are:

Overview @vantage Architecture.

Project Descriptor.

@vantage Platform / Installation.

@vantage Platform Troubleshooting.

@vantage based Services.

Update / Upgrade.

Daily Maintenance.

EXPERIENCE:

Marketing Manager

o Wisam Babil Company, January 2010 to September 2012

Supply the Iraqi government facilities and big Iraqi companies with big

Generators, networking infrastructure devices, and many other contracts in

different areas.

CPfM (Customer Performance Manager /Care Coordinator), January 2012 to

September 2012

o Nokia Siemens Networks (NSN), Baghdad/Iraq

Zain Iraq Project

Follow up case handling performance, Analyze Customer related KPI,

Share Customer SLA performance status and business situation within Customer

Support Community through data dashboard, Initiate Management Escalation,

Discuss with CaPM if customer satisfaction is jeopardized, Follow up and support

for top priority case, Follow Customer operation a nd business situation and

Selecting case severity correctly for the case. Also creating and submitting

customer reports on weekly and monthly basis, creating cases statistics to monitor

the flow of the cases and to be prepared to get the case solved \closed on time.

CARE - I ntelligent Networks and Value Added Services Engineer (IN \VAS), J une 2010

to January 2012

o Nokia Siemens Networks (NSN), Baghdad\Iraq

Zain Iraq Project

• Working on I N SUN Platforms (Charge@once select)

• Working on VAS Platforms

SMSC ( Short Message Service Center)

MMSC ( Multimedia Message Service Center)

NTMS 6.0 (Nokia Terminal Management Server) Or SADM 7 ( Serve @once

Device Manager)

NWG 4.1 (Nokia WAP Gateway)

The work involved Troubleshooting, Tracing, Installing and on -Site Supporting for the

mentioned platforms.

Hardware, Software and Network Maintenance, May 2005 to February 2009

o Internet & Computer Center s, Baghdad\Iraq

• Troubleshoot and Fix Computer Software issues for Clients.

• Troubleshoot and Fix Computer Hardware issues for Clients.

• Configure Networking Devices for the Internet Center and for the Clients.

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