Technical Software

James A. Poff

*** ******** **., ********, ******** 21009

410-***-**** cell/******@*****.***

Career Summary:

Extensive experience in writing end-user documentation, organizing and

maintaining document, and working as a team member in a fast paced

environment. A wide-ranging background in electronics, hydraulics,

mechanics, information technology (IT), and other fields of profession.

Proficient in MS Word, Excel, PowerPoint, Publisher, and Visio. Familiar

with Photoshop and Snagit. Currently possess a Secret clearance which

expires in 2016.

. Thrive on challenging tasks in various environments.

. Highly organized and dedicated with a positive attitude.

. Excellent written and verbal interpersonal communications.

. Perform multiple assignments under pressure and consistently meet

deadlines.

. Strong analytical and problem solving skills.

Education:

2010 Associates Degree in Applied Science - Business Management

Magna Cum Laude

Columbia Southern University, Orlando Beach, AL

Eighteen semester credit hours needed to complete a Bachelors Degree in

Business Management - Project Management. Grade point average is 3.9.

Professional Experience

Engineering Services Group (ESG) November 2012 to April 2013

(ENTEGEE)

Burlington, MA

Technical Writer:

Researched and consulted with Electrical and Mechanical Engineers to

develop:

. 75 technical user manuals for equipment being developed by General

Motors.

. 75 preventative maintenance manuals for same equipment.

EAI/SAIC April 2005 to January 2012

Edgewood, MD

Technical Writer for:

Chemical, Biological, Radiation, and Nuclear (CBRN)

Communications

Logistics Analyst

Researched, outlined, reviewed, updated and wrote the following:

. 30 technical user manuals on various pieces of Chemical, Biological,

Radiological, and Explosive (CBRN) equipment.

. 125 technical user manuals on CBRN procedures.

. 15 user manuals for the Pentagon Force Protection Agency (PFPA).

. Technical storage procedural manuals, with forms, for a military

storage warehouse.

. Two Operator and Maintenance (O&M) manuals for an Explosive Demolition

System (EDS), each having in excess of 975 pages.

. Two EDS Support Maintenance (S&M) manuals, each consisting of more

than 500 pages.

. 25 flowcharts using Microsoft Visio in conjunction with updating the

O&M manuals.

. 175 technical After Action Reports (AARs) for first-responder training

conducted at military installations.

. Organized and maintained all technical training records by military

installation, type of document, and department.

. Consulted with civilian and military Subject Matter Experts (SMEs) to

ensure technical certifications, procedures, and materials were

technically correct.

Towson Community Bank (AmericasBANK) May 2001 to April 2005

Towson, MD

Systems Network Administrator

. Consulted with software developers, salesmen, and financial support

personnel (Federal and State Reserve) to write technical support

manuals for users of newly installed financial software.

. Developed and maintained help desk user technical instructions for an

automated helpdesk software system.

. Researched and created user instructions for newly installed printer

hardware and software.

. Researched and created technical setup and user manuals for a Nortel

telephone system.

. Performed duties associated with help desk support for all software,

hardware, and associated bank systems.

Military

. As part of a military intelligence unit; researched, wrote and

submitted Technical Intelligence Bulletins.

. Researched and consulted with medical and intelligence personnel to

develop a 2-week, company-level Technical Intelligence Analyst course.

. Presented the materials from the course to various intelligence

agencies and other branches of the Armed Forces.

. Research and developed technical materials by performing non-

destructive analysis of over 200 items classified as foreign materiel.

. Consulted with military and civilian SMEs to ensure analyses,

documentation, procedures, and training materials were technically

correct.

. Research and development of multiple Standard Operating Procedures

(SOPs) for use by military and civilian personnel.

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