Customer Service Project

Steven McKay

Email:

*********@*******.***

TELECOMMUNICATIONS SPECIALIST

Installation ~ Testing ~ Repair ~ Customer Service

Telecommunications Field Professional with deep technical training and

experience in installations,

beta testing, maintenance and repair and customer service.

Core Competencies

~ Microwave & ~ Base Station

Cellular Installation

~ Digital-Analog ~ Troubleshooting

Telephone Systems

~ Power Meters ~ Satellite TV & Radio

Systems

~ Multi-site ~ Power/Ground Wiring

Equipment Audits

Telecommunications Experience ---

AT&T Boston,M.A.,

Central Office Installer 2 (4-1-13/6-1-2013)

Installation and removal of central office/POP equipment. Installing

batteries/racks, iron work and

wiring. Removal of outdated batteries Assisted with Hot swap's from power

buses to batteries.

Completed: AT&T 2013, Ask yourself, Quality Installation NPE and Supplier

Awareness-Network Space.

T-Mobile/Truenet, Mansfield, M.A.,

Integrator/Installer (12-27-12/4-1-13)

T-Mobile Modernization Project

Responsible for uploads of script file's and remote software

upgrades into DUL's in RBS cabinets.

Installed equipment in 6102/3106 cabinets on field site's.

Installations included power, wiring, CAT5,

batteries, radios and DUL's. Site equipment being upgraded for

LTE and also using GSM, AWS, PCS,

Performed work following MOP's including photo

Docs/troubleshooting and test calls.

Sprint/Clearwire, Lexington, MA.

Field Technician (10-2012/12-20-2012)

Sprint Network Vision Project-

Performed Field Audits following detailed method of procedure

(MOP) on Sprint/Clearwire RBS sites.

Input data/photo's via laptop and wired environmental alarms to

teleco. (66 block),

Re-configured system files in the Site Boss for Sprint iDEN

deactivation.

Clearwire/Ericcson Waltham, MA.

Field Technician (10-2011/11-2011)

. Responsible for Field Audit of Clearwire Wi-Fi equipment in POP's and

RBS site's in Massachusetts.

Input data information and photo's via laptop with air card using

PLEX database.

Equipment: Samsung GAP System, Bridge wave MW, Asentria Modem, Ciena

Ethernet Switch,

Dragonwave and Radio's.

AT&T/Glotel Framingham, MA

Field Technician (11-2010/12-2010)

. Nokia Re-Harvest Project, Decommissioned Nokia cabinets

including power, wiring and removal of equipment (radio's, power

supply) and shipped for upgrades

BATTERY CORP/AT&T, Newton, MA.

Field Tester (3-201*-*-****)

. Responsible for DC Power and battery audits for AT&T RBS Sites

. Equipment on-site

Lucent/Nokia/Marconi Power plants and Nokia (Ultrasite) and Ericsson

(3000 Series).

Steven McKay

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Sites required completed check lists (power loads, battery leakage,

alarms,) and photo documentation to corporate servers via FTP.

DISH NETWORK, Rockland, MA

Field Service Manager /Field Technician (7/2003 -12/2007)

. Installed & maintained home and commercial satellite systems.

Responsible for training new hires in safety, installations, problem-

solving, and product information.

. Successfully completed Management and Field Tech training Levels 1-3.

. Assisted in getting systems back online during the aftermath of

Hurricane Rita; Houston, TX.

CONTRACT POSITIONS: Telecommunications Specialist (1997-2003)

SIRIUS SATELLITE RADIO; New York, NY

. Responsible for installation, testing & troubleshooting

microwave satellite radio broadcasting sites

throughout North America (22 cities).

. The testing of HPA's, GPS receivers, Satcom radio modulators included

signal, phase adjustments,

power outputs, Vswr, leakage, alarms and complete system

operation checklist.

. Coordinated project vendors to complete site's final certification

and turn-up.

GENUITY (GTE INTERNETWORKING); Cambridge, MA

. Worked on Voyager Baseline Configuration Project for internet data

centers & their affiliated POP sites during GTE/VERIZON merger.

(Boston, Phoenix, San Jose, & Chantilly

. Conducted complete audit of cabling & equipment point to point on all

internet sites.

Instituted a labeling scheme for network hardware connections and

components for backbone expansion.

Equipment fiber optics, Cat5 cabling, Cisco Routers, 2 Com Hubs,

Sun Enterprise

Servers, Compaq Storage Systems, Proliant Network, and Akmai

Graphic Servers.

On-Site vendor: Yahoo, NASA, US Government, New York Stock Ex. LA

Times...

Completed audit of Stanford University internet site for

undocumented build-out. Efforts led to a

savings of $1.25M.

CINGULAR (AT&T); Northborough, MA

. Removed obsolete Analog RF equipment from RBS in eastern

Massachusetts.

. Assisted senior technicians with preventive maintenance,

installations and testing.

COMMUNICATION TEST DESIGN INC.; Westborough, MA

Field installer (1998-1999)

. Responsible for installation of internet system in Bell Atlantic and

MCI companies.

. Equipment included: catalyst switches, routers, hubs, modems, and

terminal servers.

. Responsible for In House installation of OSP for Bell Atlantic.

Installation of iron work, wiring,

battery back-up, equipment (Lucent power plants, routers,

servers, optics) and rigging for transport.

GTE AIRFONE INC.; East Boston, MA

Telecommunications Specialist (1987 - 1997)

. Responsible for system maintenance of aircraft telephone system

within FAA mandates.

. Installation & troubleshooting of analog/digital RF/LAN hybrid

telephone system including cabin handsets.

. Maintained RF radios, multiplexers, switches' mounting trays,

cabling, power 3-phase A/C, and antennas.

. Maintained Ground Base Station (RBS) Testing, Build-outs, T-1/T-3,

Telltabs, Dac, LNA mounting.

. Collected data, software revisions, and adjusted system controls via

remote laptop.

. On-Call responsibilities (24/7) for emergency response.

. Installation and service for communications systems for private GTE

fleet of executive aircraft.

. Station assisted GTE engineering group in development and Beta

testing of new telephone digital system.

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