Customer Service Sales

Herman L. Mitchell

*** *. * * * H L A N D AVE • I N D I A N APO L IS, I N 46202

• C E L L P H O N E 9 0 1 - 7 3 0 - 2 4 1 7 * E - M A I L A D D R E S S – H M I T C H E L L 2 3 1 7@ G M A I L . C O M

OBJECT I VE

To obtain long term employment with a well established organization where I may fully utilize my skills

and potential. I believe I can be a very vital asset to your company with my strong customer focus and

work ethics. I am a hard worker and quick learner and I will leverage these abilities to contribute to your

company’s success.

WORK EXPER I ENCE

U tilimap Corporation, I ndianapolis, I N F ebrua ry

2013-P resent

Uti l ity Pole Inspector

• Responsible for Inspecting and t reating utili ty poles that have been damaged or decayed

above and below ground line on distribution and t ransmission lines

• Maintain and manage database for the customer to insure all the components on the

d istribution and t ransmission lines are in working order or needs repair

• Work closely with Duke Energy and Progress Energy lineman to fix damaged utili ty poles

and update all repair histories on a day to day basis

• Worked on the North and South Carolina project doing visual inspections of their utility

poles and conponents

Automotive Unlimited, Memphis, TN November 2004 –

December 2012

Shop Manager

Responsible for managing the daily activities of the service department by taking care of customer

needs

Ini tiated contact with customers either by phone or in person

Maintained and managed database for customer information

Handled and resolved issues, problems and complaints while providing excellent customer service

Recorded customer and vehicle information, updated repair history and f leet account information

using

shop management software and Microsoft Office

Effectively communicated the scheduling of work both internally, and externally to the customer

and

ensured they are always aware of timing and cost expectations

Herman L. Mitchell

406 N. H I G H L A N D AVE • I N D I A N APO L IS, I N 46202

• C E L L P H O N E 9 0 1 - 7 3 0 - 2 4 1 7 * E - M A I L A D D R E S S – H M I T C H E L L 2 3 1 7@ G M A I L . C O M

Communicated, quoted, documented and managed all service events consistent with the company’s

service

p rocess goals including the t imely invoicing of all work orders

Worked closely with parts department personnel to help ensure that parts are staged for upcoming

repairs

Performed brake change, tune up and oil change on vehicles

Achieved sales and service goals set by management

Exhibited leadership and guidance instilling a sales discipline throughout the company

Conwood Tobacco, Memphis, TN A ugust 2008 –

M arch 2009

Assembly L ine Supply Specialist

Responsible for the supply and distr ibution of raw material for production

Ensured steady material f low to avoid any disruptions to the manufacturing line

Recorded material or assembly line issues to enable continuous improvements

Gained valuable operational experience working on a manufacturing shop f loor

E D UCAT ION

The University of Memphis, Memphis, TN

B achelor of Business Administration May 2012

• Major: Business management

• Dean’s L ist Recipient 2009, 2010, 2011, and 2012

• Received academic scholarship and band scholarship 2006

E XTRACURR IC U LAR ACT I V I T I ES

Volunteered for Jump Rope for Hearts at Crump Elementary School 2007-2009

Feed The Homeless at St. Andrew’s A.M.E. Church 2006-2011

Back to School Shoe and Clothes Giveaway at St. Andrew A.M.E. Church 2006-2011

University of Memphis Jazz band 2006-2009

University of Memphis Alumni Association 2012

REFERENCES

Available upon request

Herman L. Mitchell

406 N. H I G H L A N D AVE • I N D I A N APO L IS, I N 46202

• C E L L P H O N E 9 0 1 - 7 3 0 - 2 4 1 7 * E - M A I L A D D R E S S – H M I T C H E L L 2 3 1 7@ G M A I L . C O M

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