Customer Service Sales
Resume:
Corrina A. Capalby
*********@*****.***
ADMINISTRATIVE PROFESSIONAL
Led Multiple Cross Functional Projects Effective Communicator
Strategic Business and Relationship High Business Acumen
Development
Executive Level Support Creates Operational Best Practices
Proven Professional with progressive and broad based roles in executive,
operations, accounting, sales support and project management functions in
publicly held and private corporations Demonstrated success in fiscal
management and reporting, on-time project delivery and strong client
service and retention Background in human resources, benefit
administration, risk management and IT Reputation for delivering
operational efficiencies, building strong communication networks and
creating profit opportunities.
CAREER HIGHLIGHTS
. Identified workflow bottlenecks and created a streamlined process to
increase project delivery time by 12%.
. Established an RFP response protocol that increased our contract win
ratio by 33%.
. Built infrastructure that assisted in the launch of new product lines
across the continental United States.
PROFESSIONAL EXPERIENCE
Project Consultant
2009 - 2013
Varied Short and Long Term Projects
. Contracted for Marketing and Project Support
o Worked directly with Owner/Operator in the preparation of sales
presentations offering point of view on market position and cost
justifications
o Project included conducting industry related survey and data
analytics related to compensation and recruiting metrics to
assist in developing national recruiting strategy
o Created a multi-media communications platform for progress
reporting
. Contracted as Project Manager for Insurance Company - Environmental
Claims
o Provided support to eight claims adjustors in assessing claims
for a state wide underground storage tank remediation's
o Created project tool to ensure administering of funds aligned
with state contract
o Worked with claim companies, adjustors, CPA's, Attorney's and
other representatives to ensure claim compliance
Leon Max Inc.
2012
Retail Operations Analyst
Contracted position through Olympic Staffing - $38.3 MM Global Fashion
Design House with 28 Retail/Couture Stores and Wholesale/Distribution
Agreements with Macy's, Nordstrom's, Bloomingdales, Dillard's, - Fashion
Lines included MaxStudio, MSSP, Studio M, Nurture, Sophie Max
. Supported the operations and merchandising for 28 couture retail
stores, local and regional management teams; functions include opening
and closing of store locations, coordination of business permits,
security, establishing: utilities starting inventory, fixtures,
hardware, electronics, packaging and marketing materials, completed
all accounts payable and general correspondence
. Created and managed reporting functions including daily, monthly,
quarterly sales reports, State and Tax Exempt reports, inventory
utilization and adjustments, cost of goods sold and various ad hoc
reporting.
. Managed all retail, wholesale and warehouse inventory functions
including coordinating quarterly inventory counts, adjustments,
shipment discrepancies, lost/stolen item adjustments, credits, voucher
and invoices.
. Managed vendor relations; contracted and negotiated new relationships,
pricing and service terms
. Provided administrative support to Executive Vice President as needed
including but not limited to general correspondence, department
communications and presentations.
Corrina A. Capalby, 909-***-****.
*********@*****.*** Page 2
Johnson & Knue, Inc.
2007 - 2009
Executive Administrator
A California based Commercial Concrete Construction Company.
. Supported and managed the day to day business of Company
CEO/President, including but not limited to personal expense accounts,
travel arrangements, retirement and 401K investments.
. Prepared contracts and service proposals for all company contracted
work.
. Functioned as company Human Resources department including but not
limited to recruiting, new hire processing, benefit administration,
payroll and terminations.
. Coordinated and communicated with multiple external vendors and
contractors in assignment of work and for subcontracting functions.
. Responded to and administered company benefits, risk management and
investment insurance business.
. Evaluated all vendor relationships and engaged new strategic
partnerships that resulted in a 35% expense savings.
. Special Projects included: Developing an inventory control system and
worked to maximize liquidation values based on fair market and
secondary market assessments; Record Automation project; Liquidations
of equipment and inventory; Created Employee Handbook
OfficeTeam 2007
Administrative Assistant
A global staffing firm providing temporary support for short term projects,
this project was for the company Perry Color Card.
. Supported company Executives during employee absence and to support
financial and accounting projects
. Assumed HR Functions including maintaining all personnel records, new
hire paperwork, disciplinary action and benefit administration.
. Prepared Ad Hoc reports commenting on company cash position, project
reporting on reconciliations project and client job status.
. Brought current outstanding bank reconciliations for multiple bank
accounts that were six plus months in arrears.
. Processed bi-weekly payroll including job cost reporting, tax
reporting and administration of all tax and garnishment payments and
reporting.
. Created a process to streamline and increase accuracy in recoding and
balancing all credit card payments.
W.J. Holdings
2004 - 2007
Administrator
A California based privately held internet based retail and wholesale
operation that sells and distributes licensed sports merchandise.
. Reported to and supported Owner/President and General Manager
. Provided daily trend reports on company internet sales and product
inventory
. Assisted in the development and marketing of product launch of three
new retail lines
. Developed reporting and sales analytics used for sales forecasting and
inventory control functions. .
. Early adopter of PayPal system to increase sales and reduced DSO and
credit finance fees by 48%.
. Created sales forecasting and reporting system to adjust staff and
inventory levels for peak season.
. Negotiated contract with and served as liaison for Customer Service
Outsourcing Center.
. Provided direct vendor and customer service to reconcile problem
orders, deliveries and production timelines.
Education
Northern Arizona University ~ Marketing/Management Major
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