Administrative Assistant Customer Service

Michelle Evans 707-***-****

**** ******** ***, ********, ** 94954 ********.*****.****@*****.***

SKILLS AND ABILITIES

Strong interpersonal, listening, and rapport-building, with effective communication skills

Effective customer service skills, maintaining a positive working environment

Experienced in daily office practice, proficient at answering inquiries, and problem solving

Known for maintaining confidentiality with customers, staff, and vendors

Excellent organizational skills, with strong attention to detail and follow through

Team player, committed to achieving the organization’s goals and mission statement

WORK EXPERIENCE 2005 - 2012

Administrative Assistant/Dispatcher– Pure Luxury Limousine Petaluma, CA

Answered incoming calls for transportation, both same-day service and upcoming events

Using Odyssey dispatch software, input schedules, contact and payment information

Dispatched reservation details to chauffeurs and followed up to confirm data accuracy

Maintained continuous contact with all chauffeurs on duty regarding location status

Assured chauffeurs availability for immediate or emergency transportation requests

Placed courtesy calls to clients expecting transportation 15-30 minutes ahead of arrival time

Administrative Assistant/Dispatcher - Sonoma County Growers Exchange Petaluma, CA

Opened office and prepped deliveries of day, answered 6 incoming phone lines

Input produce orders into computer and scheduled reservations for delivery

Assisted accountant with accounts payable and processed monthly statements

Scheduled, organized and set-up staff meetings, took minutes of meetings

Processed mail; set-up files; processed billing made collection calls as needed

Dispatcher - Professional Answering Service, Sebastopol, CA

Answered after-hour phone for multiple towing companies in the North Bay/South Bay

Collaborated with AAA Roadside Assistance to ensure quick response to customers

Accepted priority rotation calls from CHP and local law enforcement with rapid response times

Coding of drivers, communication via Nextel, Base radio confirming arrival time with client

Coordinated after-hour vehicle releases assuring customers were aware of release requirements

EDUCATION

General Office - Administrative Course Work - Empire College Santa Rosa, CA

Diploma - Rancho Cotati High School Rohnert Park, CA

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