Customer Service Sales

Cinthia Yesitis

Campbell, California

Cell 650-***-****

********@*****.***

Linkedin http://www.linkedin.com/pub/cinthia yesitis/55/2b5/b3/

HIGHLIGHTS/SKILLS

Executive Assistant

Provided executive support to multiple

executives/C level personnel

Administered executive calendar and email

Reconciliation of monthly expense reports

($10K $35K)

Handled international and domestic travel for

staff & consultants

Generated weekly/monthly staff activity reports

Contract Administration

California Notary Public

Meeting Planning Skills (2012 50+ events)

National Trade Show Events & Sales Meetings

Webinar/Virtual Auditorium Conferencing

Sales & Clinical Training Courses

Key Option Leader/Physician Meetings

Tracked and balanced project/program budgets

Project Management Skills

Screened physician’s, consultants, trainees as

candidates for programs, projects and/or

employment

Managed CRM Software Module Enhancements

& Database Improvements

Event planning project timelines, objectives,

contracts, venue, budget & execution

Report Generation (Consultant Activity

Reports)

Software Skills

MS Dynamic Customer Relationship

Management (CRM)

QAD Supply Chain (OEM) Software

MS Office Suite Software PowerPoint, Excel,

Word 2010 (intermediate/advanced skills)

Concur/Cliqbook (Expense and Travel Portals)

Experience

May 2007 – January 2013 Conceptus, Inc. Mountain

View, CA

Administrative Sales Operations Manager

Provided executive assistant support to Executive

Vice President and multiple VP’s, Directors and

management

Screened and managed consultant and per diem

contracts and payments

Planned and executed events for physicians,

customers, trainees and national meetings/events

Analyzed and produced weekly and monthly activity

reports

Negotiated purchase bids with suppliers and vendors

Managed administrative and data entry staff

Directed daily sales operations activities

(credentialing, background checks, field personnel

training certifications)

Retained per diem program for ongoing procedure

case coverage

Fleet Car Management (leased vehicles, managed

maintenance & fuel cards, arranged car insurance

coverage and claims of U.S. based field personnel)

November 2002 – May 2007 Conceptus, Inc.

Mountain View, CA

Senior Customer Service Representative

Provided U.S. & International customer service

Booked customer purchase orders and confirmed

product availability

Identified core customer issues and pro actively

obtained resolution

Published monthly inventory reconciliation report

Assertively pursued ecommerce and up sales

opportunities

Developed strong partnerships and team building

relationships

Serve as company notary public

November 1996 – 2002 Argonaut Technologies

Foster City, CA

Executive Assistant & Customer Service

Representative

Provide executive support to multiple executives and

CEO

Booked international customer orders and confirmed

product availability.

Processed foreign letters of credit

Directed customer communication with over 3,500

customers annually

Prepared and issued written and verbal quotations

for scientific instrumentation products

Processed international orders under U.S. Export

Administration Regulations

Serve as primary company notary public

Education

Skyline College – International Trade (60+ semester

units)

Mission College – Santa Clara – General Education

Heald Business College – Hayward – Legal

Assistant

California Notary Public (Commission #2023316 /

valid through May 4, 2017)

INTERESTS/COMMUNITY SERVICE

Astronomy

Travel

Community Event Volunteer Downtown

Campbell

Habitat for Humanity Int’l, Building Volunteer –

Daly City

Good Samaritan Hospital, Patient Volunteer

San Jose

Girls Volleyball Youth Coach Millbrae

Contact this candidate