Customer Service Manager
Resume:
Stephanie Figueroa
Tempe, Arizona
Name: Stephanie Figueroa
Within my 3 years of work experience, I acquired the necessary skills to exceed
expectations. I work diligently and use creative thought to advance skill sets and accomplish
tasks. I am eager to learn new concepts and integrate them into my professional practice.
Through the connection with your organization, I will bring my unique talent to each objective.
Examples of correct fit for position applied for:
1 year experience as a manager
•
Bilingual
•
35 WPM, excel, office, scanning, faxing
•
Diploma
•
Strong work ethic and dependability
•
2 years experience in customer satisfaction
•
With the aid of your organization, we can foster a mutually beneficial work relationship,
wherein both parties fulfill their employment and corporate goals.
Sincerely,
Stephanie Figueroa
Stephanie Figueroa
*****************@*****.*** Tempe,
Arizona 480-***-****
OBJECTIVE
To build a mutually beneficial work relationship with an organization where both parties achieve
their service, and corporate goals.
EDUCATION
April 2011
Student Choice High School
1833 North Scottsdale Road Tempe, AZ 85281
• Completing requirements for high school diploma
• Computer, writing, and research training
• 3.5 G.P.A.
SKILLS/COMPETENCIES
• 1 year management experience
• 2 years in customer satisfaction
• Advanced computer skills 35 wpm, excel, power point, internet applications,
• Ability to multi-task, organize, and use creative problem solving Abilty to use discernment to
choose best course of action
• Ability to mentor new hires and train
• Bilingual
• Childcare and care giving experience
• Innate ability to understand and serve diverse populations
• Phone Etiquette
• Retail, cashier and department lead experience
• Timely and professional behavior,
EXPERIENCE
March 2013- July 2013
Cache Global- Tempe Arizona
Inbound and Outbound Customer Service/Shipping Supervisor
Heather Tracy 602-***-****
• Provided above and beyond customer care to clients in Canada, UK, and the US
• Maintained all shipping and delivery needs
• Handled and prepared correct documentation for clients
• Boosted numbers with appointment setting for continued service
February 2012- Jan 2013
JWS and Associates- Tempe Arizona
Manager of inbound call department/ Customer Service
Nick Lee 480-***-****
• Kept accurate account of billing, refunds, and credits for customers.
• Increased sales for company through cold calls
• Organized computer based, and hand held materials needed for business transactions
August 2011- February 2012
Hottie World- Tempe, AZ
Sales Associate/Fashion Consultant/Cashier/Department lead
John Lee 480-***-****
• Organized store, stocked merchandise,
• Greeted customers, assisted with fitting rooms
• Provided above standard customer service.
May 2010- June 2011
Childcare- Phoenix, AZ
Vanessa Espinoza 602-***-****
• Ability to educate and engage children in purposeful activities,
• Organized park outings, and assisted children with homework.
• Took youth to weekly story time at local libraries,
• Cared for toddler and early adolescent
• Prepared food, changed diapers, and bathed children
Stephanie Figueroa, *****************@*****.*** Tempe,
Arizona 480-***-****
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