James R. Marshall, Sr

** **** ***** ******

Newark, Delaware 19702

Email: ab17fq@r.postjobfree.com

Mobile: 732-***-****

Home: 302-***-****

Work Experience

Geotrack, Inc.

Kenilworth, New Jersey

09/10/2007 - 09/26/2011

Operations Supervisor

Duties: Manage the day-to-day operations for the New York and New Jersey

Metropolitan District office. Supervise and lead a team consisting of 7

work groups. Purchase supplies for the work groups in the New York and New

Jersey Metropolitan District office. Monitor and evaluated the usage of

supplies, equipment, fuel reports, expenses and tolls. Perform audits and

QA inspections for all Port Authority Facility underground utility locates.

Administered all testing for various safety programs and evaluations of

personnel. Perform cost analysis for the replacement of outmoded and un-

repairable equipment. Ensure all policies and procedures are followed when

submitting requisitions to replace or request new equipment and supplies.

Supervise the maintenance and transportation programs. Ensure that all

vehicles have the proper documentation, registrations and various permits.

Track and enter data into the data base for supplies, maintenance and

equipment. Be conscious of revenue production for each work group.

Improve revenue production, operational safety and efficiency for all work

groups. Administer discipline as needed and terminate employees when

needed. Responsible for the recruiting of new employees as needed to

include reviewing of all paperwork required, call backs and interviewing.

Supervise the training for all new hires and monitor orientation

procedures. Conduct operational reviews and employee performance

appraisals. Increased productivity by 50% decreased unexcused absences by

50% and increased revenue by 50%. Manage mapping projects for various

engineering clients. Manage the Translore Ticket Management System for NY

& NJ Port Authority underground utility locates. Provide technical advice

to subordinates and general staff pertaining to mapping and underground

utility locates. Provide Senior Crew Chiefs and Crew Chiefs with the tools

and information they need to successfully manage their work groups.

Reassign and shift workloads as needed. Monitor work flow and completion of

work assignments for each crew. Ensure contractual obligations are met.

Support the defined company direction. Assist the Vice President with

damage claims. Ensure that the district office was in compliance with the

employee manual. Ensure all employees were in compliance with OSHA Safety

regulations and API Safety procedures. Process and schedule all paperwork

for Port Authority Facility I.D. Badges, TWIC, SIDA and AOA recertification

testing. Maintain and update data base for security clearances for access

to all bridges, tunnels, marine seaports and major airports (EWR, JFK and

LGA) in the tri-state area.

ECSM Utility Contractors, Inc.

Sayreville, New Jersey

12/18/2006 - 04/12/2007

North Jersey Superintendent

Duties: Supervised and lead a team of 4 utility locate crews, consisting of

40 employees in remote and multiple locations for the North and South

Jersey area. Comply with the divisional budget. Purchase supplies for 4

work crews in the North Jersey area. Perform damage investigations, audits

and QA inspections for North Jersey, Central Jersey and South Jersey.

Perform annual inventory of all equipment and vehicles, update data base.

Maintain accurate records and ensure all procedures and policies are

followed by all personnel requesting supplies or equipment. Track and

monitor the movement of all supplies and equipment throughout the North

Jersey Region. Responsible for the recruiting of new employees as needed to

include reviewing of all paperwork required, call backs, interviewing, drug

testing, driver's abstracts and background checks. I enforced disciplinary

measures up to and including termination for employees that did not follow

procedures. I supervised damage investigations and reviewed reports prior

to submission to upper management, providing close attention to at fault

damages. Communicate on a regular basis with Verizon field personnel and

management pertaining to damages and work load. Ensure budgetary goals were

achieved. Establish goals for supervisory staff. Provide technical support

to supervisory staff and field personnel. Ensure policies and procedures

were strictly adhered to.

Central Locating Service, Ltd

Sayreville, New Jersey

10/26/1992 - 09/13/2006

Supervisor / Assistant District Manager

Duties: Managed an office and lead a team of 7 utility locate crews,

consisting of 70 employees in remote and multiple locations for the North

Jersey area to include office staff and liaisons from other areas who

supported my office with payroll and accounting activities. Responsible for

purchasing supplies for 7 utility locate crews in the North Jersey area for

70 employees. Perform cost analysis for the replacement of un-repairable

equipment and vehicles. Oversee annual inventory of all equipment and

vehicles along with the updating of the data base. Ensure all procedures

and policies are followed by all personnel requesting supplies or

equipment. Supervise the tracking and monitoring of supplies and equipment

throughout the North Jersey Region. Supervise the recruiting and training

of new employees. Conducted reviews and issued reports to upper management

with recommendations on the best courses of action. Evaluated employee

yearly performance evaluations and recommended yearly raises to upper

management. Provided disciplinary measures up to and including termination

of employment for employees that did not meet goals of the company. I

managed, monitored and maintained daily workloads, focusing on providing

high-quality locating services to our clients. Utilized Translore Ticket

Management system, which provided the ability to move personnel to areas

where workloads and ticket volumes exceed current on-ground capabilities.

Reassign and prioritize workload to complete timely customer requests and

contractual obligations for excavators and utility owners. Implement

measures for monitoring and reducing overtime hours. Monitored damage

investigations and reviewed reports prior to submission to upper

management, providing close attention to At Issue damages and High Profile

damages. Participate in conference calls regarding workload, At Issue

damages, customer concerns and complaints. Provide recommendation to upper

management for more efficient ways of doing business and future work

prospects. Tracked revenue and productivity on a daily basis and made

necessary adjustments to improve areas that would possibly create a loss.

Ensure that all safety issues were handled properly and implemented in a

timely fashion. Incorporate new safety policies and procedures into the day

to day operations. Ensure that weekly safety meetings were in accordance

with mandated policies and procedures. Perform random safety site

inspections throughout the North Jersey Region to ensure that all safety

rules and regulations were being followed. Ensure all budgetary goals were

met.

Education

Rutgers University

New Brunswick, New Jersey

Major: Political Science

2.5 Years of Coursework towards a Bachelor's Degree in Political Science

Training and Certifications

Microsoft -Word, Outlook, Excel and PowerPoint

API Work Safe Training Program 2011

API Work Safe Training Program 2010

API Work Safe Training Program 2009

OSHA 10 Hour Construction Safety & Health Training 2008

NY / NJ Port Authority Customer Care Training Program at Newark Liberty

International Airport 2007

NY / NJ Port Authority Customer Care Training Program at John F. Kennedy

International Airport 2007

NY / NJ Port Authority Customer Care Training Program at LaGuardia Airport

2007

CLS Management Training 2006

CLS Damage Investigation Training 2006

CLS Management Training 2005

CLS Management Training 2004

CLS Leadership and Management Development Program 2001

CLS Northeast Region Leadership Summit 2001

Smith Defensive Driving

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