Customer Service Manager

Chelsea Pitts

E-Mail: *************@*****.***

Summary

To Join a company that will offer an opportunity for professional advancement in my field.

Highlights

Computer programmer

Power point

Microsoft word

Excel

completed computer programming courses ! & 2

Accomplishments

Increased Productivity Through People Management.

Coordinated all department functions for team of 10+ employees

Increased office organization by developing more efficient filing system and customer database protocols.

Planned and executed all aspects of a major office headquarter move.

Experience

August 2005 to April 2011

Mrs. Winners Chicken & Biscuits Atlanta, Ga

Shift- Manager

Successfully managed the activities of 10 team members in multiple locations.

Created training manuals targeted at resolving even the most difficult customer issues.

Reduced amount of employee overtime by 5% by effectively delegating tasks.

March 2011

Sodexo@Zoo Atlanta A, Ga

Lead Food Service Worker

Developed, implemented and monitored programs to maximize customer satisfaction.

Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients.

Effectively managed departmental expenses to stay within allocated budget.

Education

1989 C.I.T.E OF Atlanta Atlanta, Ga

GED Math & Reading

Completed customer service management training.

Customer Service Manager Certificate (CSMC)

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