Customer Service Engineer

Jose Janer

**** ** ***** **** **. Ocala, FL ***** ****.******@*****.*** 305-***-****

Objective:

To obtain an entry-level position as a chemical engineer or in a related field where I can apply

my education, professional experience and personal qualities to add value and grow with your

company.

Skills:

Bilingual, Strong Leadership Ability & Interpersonal Skills, Teamwork Oriented, Ability to

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work in an unsupervised environment, Technical writing experience, writing Procedures, Seminar

in alternative energy source.

Proven ability to work independently, or as a team player, to provide excellent service.

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Proven ability to complete effectively each task or assignment on the minimum time

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requested by the client or by the company.

Proven ability to solve any time of situation using previous experience or applying the

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knowledge that is needed.

MATLAB 7.0 and MATCAD 7.0: Data Analysis, Exploration, Visualization, Numeric and

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Symbolic Computations, Engineering and Scientific Graphics, Modeling, and Simulation.

Simulink: Simulation, Modeling and Control with Real-Time Data Acquisition.

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PROII Simulation Program 7.0: Simulation of real chemical processes and analysis of costs

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and investments. The applications of chemical processes in industry are applied into this

program.

AUTOCAD 2004: The design of structural plants in 2D and 3D using the experimental data

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analysis evaluating the situations developed.

MICROSOFT WORD, EXCEL, POWERPOINT, AND OTHER NECESSARY TOOLS

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APPLIED TO COMPUTERS.

Wercs: Automated MSDS authoring software that helps to classify different components and

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their transportation, creates different hazard labels, adjust the SDS on the OSHA, GHS, and other

federal and international regulations, and other tools to complete the authoring.

Experience:

01/2013-03/2013 Infotrac GHS/SDS Authoring Specialist Florida

• Classify the clients’ products using their information under the new requirements

providing the information needed for the product labels and Safety Data Sheets (SDS)

• Turn the product data to OSHA and international GHS Compliant SDS. Translate these

documents into other languages as Spanish and use clients’ logo.

• Contact clients to confirm all the products’ data are the adequate for the classification.

08/2006-01/2013 State of Florida Substitute Teacher Florida

• Redesigned existing educational curriculums and tests to enhance and monitor learning

processes

• Effectively managing 30 students in a classroom setting while creating a stimulating and

safe learning environment

• Developing a teaching strategy which improved overall class grades by 10%

• Utilizing school system databases to enter grades and information about the students

03/2009-08/2010 US Census Enumerator Ocala and Miami, FL

• Researched and verified information regarding demographics while ensuring accuracy

• Worked diligently within a time frame to interview citizens and collect information while

protecting their identity and personal information

• Reported information to the crew leader by creating clear and concise lines of

communication

• Provided initial and continued training to new Enumerators by communicating the

functions of the job and the expectations of the agency

• Supported the Crew Leader with managing Enumerators

01/2007-09/2008 Walgreens Customer Service Miami, FL

• Provided a high level of customer service by identifying the customer needs and assisting

them based on extensive product and service knowledge

• Managed, stocked and replenished inventory based on business’ needs

• Handled cash and credit transactions while ensuring accuracy

• Trained new associates on company procedures and policies

Education:

04/2012-Present Masters in Adult Education and Training University of Phoenix

08/2000-12/2005 Bachelors in Chemical Engineering University of Puerto Rico

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