Administrative Assistant
Resume:
Ruzanna R. Palezyan
**** ****** *** *** **** CA *1405
*******@***.***
Summary
Skilled and Dedicated Administrative Assistant ~ demonstrate capacity
to provide comprehensive support for executive level of staff,
Facilitating strong team cooperation; recognized for leadership and
willingness to assume responsibilities. Proven track record of
accurately completing daily time sensitive operations highly focused
organized and results- oriented in supporting complex deadline driven
opportunities.
Key Qualifications
Goal Focused Event Coordination Team Player
Team Building and Results Driven Enthusiastic and
Leadership Persuasive
Training and Development Effective Communicator Efficient Time Manager
Planning and Triage Organizer Confidentiality
Compliance
Critical Listener Independent Contractor Strong Work Ethic
Professional Experience
General Growth Properties - Northridge, CA
General Growth Properties, Inc. is an American real estate investment
trust, headquartered at 110 North Wacker Drive in Chicago, Illinois; a
historic building designed by architectural firm Graham, Anderson, Probst &
White.It owns and manages shopping malls throughout the United States.
December 4, 2012 - Present
Administrative Support
? Provide Support to the General Manager, Operations Manager,
Marketing Manager, Common Area Coordinator and Group Business Development.
? Assists with all aspects of Administration Management, directory
management, logistics, and equipment inventory.
? Coordinates between departments and operating units in resolving day
to day administration and operational problems.
? manages the lobby area. Greeting and directing all visitors,
including vendors, clients, job candidates and customers. Ensures
completion of paperwork for potential future tenants; sign-in and security
procedures, handles special administrative projects, as well as overflow
work from department and executive assistants, also answer incoming calls,
emails, faxes and mail.
FIDELITY NATIONAL TITLE Van Nuys, CA
June 2012-November 2012
Fidelity National Title is currently ranked 472 on Fortunes list of
America's Largest Companies, is the leading provider for title insurance,
mortgage services and diversified services.
Accountant Clerk (Administrative Support Role)
Responsible for Initiating Outgoing wires, daily reconciliation, daily
deposits, void checks, tax refunds.
o Provide a high level of Accountant Support for Daily/weekly/monthly/
time expense.
o Initiated outgoing wires, color coat emails, checking for duplicate
wires, sending confirmations.in a time sensitive and high volume
atmosphere.
o Successfully increased employee Confirmations by 30% with my ability
and skill of my sharpness and quick pace.
o Acting liaison between Accounting Department and Internal Operations
and vendors.
o Built a more viable organizational structure by establishing
information-sharing protocols through interdepartmental communication
and collaboration, easing frustrations and anxieties of tenured
employees.
Sunrise Ford in North Hollywood CA
May 2011 - Nov 2011
Sunrise Ford has been serving the community for 30 years and has been
helping the customers upgrade their vehicles at a low affordable cost
Customer Service / Retail
Skilled and Dedicated Customer Service responsible for upgrading the
quality of transportation, satisfy needs of clients for their vehicle
selection and during entire process.
o Communicate effectively and persuasively with clients according to
their preferred method of communication.
o Matched clients to the best financial products to make sure that their
vehicular purchase were properly protected. Secured loans and non-
traditional financing options for customers.
o Consistently monitor inventory levels and in stocks products. Remain
abreast of cutting edge and emerging industry friends.
o Maximize value of brand by maintaining certification and educating
clients on product. Satisfy needs of customers for their vehicle
selection and during entire process.
ACCOMPLISHED ADMINISTRATIVE ASSISTANT CLERK; Consistently outperformed
stringent logistics schedules, Skilled at independent decision-making and
results-oriented leadership. Adaptable to changing situations, highly
organized with multiple office and computer skills. Extremely personable
with impeccable phone etiquette!
Sears Roebeck and Company
June 2010- May2011
Sears Roebuck and Co. or Sears is a mid-range American chain of department
stores, which was founded by Richard Warren Sears and Alvah Curtis Roebuck
in the late 19th century.
Customer Service
Managed a high volume workload within a deadline driven environment,
became the lead "go-to" person for the new employees. Helped company
attain the highest customer service ratings as; determined by earning
100% marks in all categories including communication skills, listening
skills, problem resolution and politeness.
o Resolved employee relations issues without impacting productivity.
o Routinely provided customer satisfaction.
o Greet transfer and hold calls.
o Build rapport, listen clarify and manage conversational flow.
o Deliver outstanding service, exceed expectations and build long-term
loyalty.
o Work in teams and in a self-directed environment.
Warner Brother Studios Customer Service
July 2007- June 2009
WARNER BROS. ENTERTAINMENT INC. is a fully integrated, broad-based
entertainment company and a global leader in the creation, production,
distribution, licensing and marketing of all forms of entertainment and
their related businesses. A Time Warner Company, Warner Bros.
o Provide support to top executive level of Security Staff to improve
procedures and meet demanding deadlines.
o Maintained daily attendance records and clients on property with
permits and mange client requests.
o Conduct visitors screening, electronic surveillance monitoring.
o Responsible for facilities security and visitors and employee safety.
Technical Skills
PC/MAC . MS Office 2003/XP . Internet Explorer . MS Excel . MS Word .
Impact . Oracle
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