Manager Service

Abigail Lundari

*** ***** *** ****** ( Lindenhurst, New York 11757 ( 631-***-****

(cell)

E-mail: *******.*******@*****.***

Objective:

To secure a responsible career opportunity as a Technical

coordinator/ Service Manager, providing technical

challenges, increasing responsibility and employment stability.

Education:

Island Drafting & Technical Institute Amityville,

NY

AOS Degree: Electronics & Computer Service Technology

2008

Lindenhurst High School Lindenhurst, NY

Advanced Regents Diploma

2006

Technical Skills:

Troubleshoot to component level on all LED, LCD, and RGB displays,

which also includes single board computers. Networks and server

2003; QuickBooks; Microsoft office 2003-2010 including: Microsoft

Word, Excel; Access Database, Windows '98, XP, Vista and Windows 7.

Experience:

Data Display USA Inc.

Holbrook, NY

Field Service Manager/ Field Technician

2008- present

+ Organize with members of different teams including the end

customer to ensure project

development process stays on target.

+ Negotiate support agreements and present them to clients

accordingly.

+ Created, implemented and monitor service procedures,

designed an

employee training program that resulted in a 50% increase in repair

revenue.

+ Accepting and Delegating multiple incoming phone calls,

documenting details of call,

processing paperwork for billing department.

+ Develop new troubleshooting manuals for field service

personnel on all new and existing

products.

+ Exclusively coordinate 3rd party technicians schedule,

supply instructional guides, part

kits, telephone support, re-scheduling the technicians if problems arise on

work sites, while ensuring to

stay within the clients preset budget.

+ Train and direct Bench Technicians and review work as

necessary to ensure it meets the

quality repair standards.

+ Schedule and influence Field Technicians on travel

arrangements and repairs.

+ Maintain all laptops, desktops, tablets and phones for US

office.

Executive Computer World

Lindenhurst, NY

Computer Technician (Intern)

2007

+ Performed various troubleshooting, upgrades

(hardware/software) and repaired,

upgraded and maintained customer PC's. Activate Windows operating systems.

+ Assembled PC's according to

directions from management.

McDonalds Corporation

Syosset, NY

Assistant Manager

2003-2008

+ Perform various service related duties including

merchandise ordering, serving

meals and beverages.

+ Effectively handle customer inquiries and issues regarding

menu selections.

+ Train new and existing employees as required ensuring all

policies and procedures are communicated and understood.

+ Assisted other staff members during peak periods and

holiday seasons.

+ Schedule employee hours and ensure all stations are

prepared for customer influx.

Accomplishments:

Promoted to Service Department Manager and Assistant Manager

status within a short

period of time.

Personal:

Speak conversational Italian and Spanish. Enjoy working on

computers and electronic equipment, movies

with my family and playing guitar.

References Available Upon Request

Contact this candidate