Customer Service Quality Control
Resume:
Ingenue D Hoffler
Charlotte, NC 28269
704-***-**** Home
216-***-**** Cell
**************@*****.***
OBJECTIVE
To obtain a challenging position in a professional environment providing an opportunity for growth and career advancement.
PROFESSIONAL EXPERIENCE
02/2011- present Customer Service
Provide quality professional inbound and outbound customer service
Ability to communicate and type in a professional manner
Meet all call expectations
Assist with time sheet and payroll issues in a timely manner
Assist with enrollment paperwork for Long Term Disability participates and DCW's
Data Entry and processing customer support tickets for resolution
Assist Participants in regards to authorization hours for services approved
Keep updated on all policies and procedures
Maintains HIPPA confidentiality
05/10-06-11 Alliance Staffing Solutions Cleveland, OH
Tax Clerk III
tax return processing including logging to databases, matching checks and filing with tax authorities via certified mail and fed- ex
Due date monitoring for general filing and other routine support duties
Track and log K-1'S partnerships, scan bar codes
Telephone coverage for the department
Experience with AM-trust client
12/08-04/09 H&R Block Maple Heights, OH
Tax Professional
Prepared Federal, State and City taxes including Schedules A,B AND C
Wage Income,filing requirements, children and dependents, interest and dividends and tax planning
Marketed my self for clients
06/08/10/08 LandAmerica Financial Group, Cleveland, OH
Quality Control Typist
Responsible for any title policy rushes upon request by Lenders
Audited the offshore accounts for accuracy and made corrections as needed
Managed daily work load
Invoiced product information to clients
Completed internship
07/05-12/06 First American Title, Cleveland, OH
Tax Specialist
Researched status of taxes
Maintained a daily production log of completed tax certificates
Assisted manager in handling research accounts
Prepared title reports and policies within a 24-hour time period
Responsible for all title policy rushes upon the Lenders request
Audited the off shore accounts for accuracy and made corrections ad needed
Management of daily work flow
2002-2005 Independent Contractor, Atlanta, GA
Closing Agent/Closer
Traveled to review and train closing documents to borrowers
Notarized closing documents
Delivered closing packages to Lenders
Traveled to county court house to research property history
1997-2001 Title Temps, Atlanta, GA
Closing Secretary
Prepared Title Commitments and policies
Identified and resolved all title issues
Prepared a final HUD statements
Handled all documentation requests for closings
Disbursed funds after closing
Sent documents to court for recording
EDUCATIION
Cuyahoga Community College, Highland Hills, OH
Major: Accounting/ 96 hours toward degree
CERTIFICATIONS
Title Abstractor Mortgage Processor Tax Professional
Phlebotomy Technician Certification
Currently studying for National License
American Heart Association BLS for Adults/Infants CPR Certification
Currently studying for APST license test date 7/25
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