Customer Service Administrative Assistant

Kunthea (Kim) Soy

P.O. Box *****, Long Beach, CA 90807

Cell: 310-***-****

Email: ******@*****.***

OBJECTIVE

Seeking a challenging and career oriented long term position within a company where I can continue to utilize and

develop my professional skills.

SKILLS

Customer Service Representative with over ten-years of experience in customer relations, Microsoft Office and

communication; possesses an Associate in General Business and a current California Property and Casualty license.

• Administrative support to; CEO, CFO, COO, Controller, Finance and other departmental level

Managerial personnel

• Skilled in Outlook Calendaring for both on and off-site meetings as well as teleconference and WebEx

• Experience with Outlook, MS Word, Excel, Access, PowerPoint, Vision, Wind2, JDE, Citrix, and

Lotus Notes

• 10 key by touch, Typing 55-60 wpm

• Bilingual (English and Cambodian)

• Goal-oriented, able to work under pressure and deadlines

• Ability to maintain high level of confidentiality

• Reliable, self-starter, as well as a great team player; excellent people skills

PROFESSIONAL EXPERIENCE

Group Delta Consultants, Inc., Torrance, CA 03/2011 – 12/2012

Administrative Assistant / Accounting Assistant

• Answered multi-line telephone, greeted and screened incoming visitors/customers,

retrieved and distributed incoming mail to appropriate person

• Organized, scanned and distributed daily field inspection reports and deputy

inspection reports to project managers, clients, and agencies on a weekly basis

• Created material lab test reports in Access database and distribute to clients and

agencies electronically and via mail

• Assisted with the organization and coordination requirements of the inspection

and testing department

• Coordinated internal and external meetings with clients via teleconference and WebEx

• Organized and maintained office filing system for projects, proposal materials

and general office files

• Collected and entered timesheets and expense reports into Vision database

• Assisted in preparation of invoice by organizing, scanning and matching backups to invoice

• Assisted with billing by organizing and reviewing billing reports against backup documents

• Entered and processed certified payroll for LAUSD for union and non-union employees

• Assisted in safety duties by retrieving and recording quiz returns and scan into files

• Printed, sorted and bound reports for project managers, engineers and geologists

Marc E. Anderson, Incorporated, El Segundo, CA 9/2008 – 10/2010

Client Services Representative

• Prepared and processed investments paperwork for clients

• Prepared and processed new account application for clients

• Prepared and processed online and telephone trading for clients

• Scheduled and kept appointment calendars for CEO and the company

• Created and mailed appointment confirmation letters to clients

• Entered transactions manually and electronically in clients database

• Processed clients report and calculated account balance for meetings

• Answered and directed calls to appropriate personnel

• Kept account of literatures checklist

Resume of Kunthea (Kim) Soy

Page 2 of 2

Siemens Medical Solutions Diag. (formerly DPC), Los Angeles, CA 2/2001 – 12/2007

Executive Administrative Assistant / Sales Tax Associate

• Answered heavy call volume and screened calls for Executives

• Typed memos and travel itinerary schedules for Executives

• Coordinated departmental meetings for the company and Executives

• Kept scheduling calendars; ordered equipment and meals for meetings

• Fax, Fed-Ex, and distributed mail for Executives and all departments

• Print, scan, and send resumes to hiring managers

• Contacted applicants and scheduled interviews

• Entered resumes in Microsoft Access

• Typed and mailed Decline and Acceptance letters

• Prepared monthly sales tax returns for the company

• Monitored sales tax rate and customer compliance

• Assisted in income and sales tax audits

• Assisted with notices and inquiries

• Assisted in gathering information for tax return preparation

• Assisted with special tax projects as needed

• Assisted with Accounts Payable and Accounts Receivable

• Calculated and applied variance reports for Cost Accounting

State Farm Insurance Company, Bakersfield, CA 7/1995 – 2/2001

Underwriting Service Assistant IV

• Heavy customer service call volume; handled internal and external customers

• Processed transfer applications, added vehicles, and made policy changes

• Applied premium payments manually, via online and monthly payment plans

• Located misapplied payments and corrected information

• Calculated dividends, refunds, and balance dues

• Wrote up cash tickets; approved and charged back credits

• Typed cancellation letters in accordance with California State regulations

• Reviewed motor vehicle records and loss history records

EDUCATION

Bakersfield Junior College, Bakersfield, CA

Associates Degree in Business Administration / Accounting

CERTIFICATIONS (LICENSES)

California Property and Casualty License 6/2013 – 6/2015

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