Customer Service High School

Victoria Snead

Marietta, GA ***** * Home: 770-***-**** * *****.************@*****.***

Skills

Windows XP & Vista, MS Word, Out- Look, PowerPoint, Excellent Interpersonal, Developing Plans, and

Organizational Skills, Able to type 55wpm

Employment History

Alorica/Verizon, Kennesaw, GA 2011-2012

Assumption of Liability

Assisted Customers with transferring wireless contracts

Issued company standard credit checks to obtain customer info to set up new acct

Explained thoroughly contract info and customer responsibility

Offered other wireless services to new customers

Transferred accounts according to customer request

Offered excellent customer service

Humana/Comp Benefits, Roswell, GA 2007 - 2010

Customer Service Specialist

Interact with customers by phone to ensure the best service possible

Answer customers’ questions regarding products and services

Process Claims; provide information concerning copays, changes in services, participating

providers, and termination date

Adjust complaints concerning billing and services rendered

Refer complaints of service failure to appropriate departments for investigation

Coordinate customer’s service needs with other departments for perfect customer service

The Altman Group, Lyndhurst, NJ 2004 - 2006

Proxy Solicitor

Originated inbound and outbound calls to current shareholders regarding their mutual funds

Explained in detail the annual proposals of the Board of Trustees

Handled all inquiries and/or complaints about any changes being made upon shareholder’s

account

Recorded shareholder’s vote for the annual meetings

Food Emporium, New York, NY 2002 - 2003

Bookkeeper/Customer Service

Trained and supervised the daily activities of 5-6 employees

Reconciled all nightly sales; balanced and recorded the safe deposits

Verified all the nightly transactions and counted and recorded all cash register’s nightly cash total

against actual sale total

Assisted customers with all inquiries and offered excellent service

Education

Dewitt Clinton High School, Bronx, NY 2002

Diploma

Certified Medical Admin Asst. Certification Number-B8M6A7F3

Certified Electronic Health Record Spec. Certification Number-G4G3H2E6 2013

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