Customer Service Manager

PAUL KESSLER

**** *. ***** ***** ****: 623-***-****

Avondale, AZ 85392 Cell: 602-***-****

**********@*****.***

SEASONED INTERVENTIONAL RADIOLOGY MANAGER

Healthcare Management/ Customer Service/Leading Operations and People/Developing Strategic Plans

EXECUTIVE PROFILE

Results-driven professional with a career distinguished by consistent performance with in large hospital

organization. Focus on customer service, while operating in a diverse business of cultures, demands and overall

need to operate at a crucial level. Offer high-caliber of cross functional management and proven leadership talent.

Highly motivated, innovative and creative with a big-picture perspective. Analytical, logical and resourceful in

approach to prospecting, relationship building, problem solving and decision making.

A hands-on manager with more than ten years in the radiology field. Ability to be a critical thinker who can learn

quickly, develop expertise and produce immediate contributions in business operations and motivational team

management. Possessing a valuable blending of leadership and imagination to produce bottom line results.

Honest, ethical and effective.

Core Strengths & Capabilities

Decision Making/Budget Management/Staff-Team Training & Development/Operations Management/ Goal Setting &

Strategic Planning/Cross-Functional Relationship Building/Organizational Communication/ Purposeful Listening &

Needs Assessment/Persuasive Communication/ Small group presentations/ Negotiations/Inventory/Forms strong partner

ships.

RELEVANT CAREER SUCCESSES

INTERVENTIONAL RADIOLOGY MANAGER, BANNER GOOD SAMARITAN MEDICAL CENTER 2007-

CURRENT

Direct manager of techs and nurses. Responsible for scheduling, training and operations of the department.

Responsible for the talent acquisition and performance management. Facilitate the procedural flow through the

day to accommodate a reasonable amount of time per procedure. Effective communication skills with patients,

families, and staff. Responsible for 1 million dollar inventory and meeting monthly budget along with

productivity requirements. Managed vendor relationship, negotiated lower prices and continuously work with a

cost lowering initiative group. Make critical and executive decision on appropriate procedures in the facility and

the abilities of department. Member of the preferred vender team which selects vendors for the entire Banner

Hospital Network, including but not limited to CVOR and Radiology.

Expert proficiency in cutting edge treatments including various cancer treatments; TheraSphere, Sirsphere,

Uterine artery embolization, Intracranial Thrombectomy, TIPSS, Vertebroplasty, Kyphoplasty. Intracranial

thrombectomy, Intracranial aneurysm coiling, Operations on Toshiba Angio Suites, Phillips Bi-plane, Philips Flex

Move with Maquet table CVOR, GE OEC c- arm with vascular package.

2005-2007- Radiographer, Technologist within Banner and West Valley Hospital

EDUCATION

Grand Canyon University- BS 2013

Major: Health Science Administration

Gateway Community College-AS 2003

Major: Medical Radiography

Eastern Arizona College- 1995-1997- AA

Major: General Studies

Affiliations:

Member of Society of Interventional Radiology (SIR)

Member of American Society of Radiologic Technologist (ASRT)

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