Customer Service Representative
Resume:
Jelisa Miller
**** **. **** *******, ******, GA
******.******@*****.***
Objective:
I am looking to obtain a full time position in a customer service
environment offering a greater challenge with opportunity for advancement.
Work Experience:
-5+ years of customer service experience
Skills/ Qualifications:
-Excellent written and verbal communication skills, with an eye for detail
-Ability to remain productive in a fast-paced, high volume environment
-Proficient in Microsoft OS; 75 wpm typing
Employment History
Armando Montelongo Companies
San Antonio, TX
Event Coordinator
3/2013- 7/2013
-Register students to attend free real estate seminars for reality show
"Flip This House"
-Make outbound confirmation and RSVP calls to leads and registered real
estate students
UnitedHealth Group
San Antonio, TX
Dental Customer Care Professional
10/2012- 2/2013
-Answer incoming calls and provide customer service about dental insurance
plans and enrollment
-Offer the best options regarding dental enrollment while being a customer
advocate
CVS/Caremark
San Antonio, TX
Customer Care Rep
9/ 2011- 5/2012
-Provide first call care to inbound calling customers
-Initiate research and follow up phone calls, faxes and emails
-Educate customers regarding health benefits and medical plans
-Responsible for prescription order entries, doctor and pharmacy calls, and
ensuring satisfaction
Volt Management Group
San Antonio, TX
Customer Service Rep/ Tech Support Specialist
5/ 2010- 4/2011
-Answer technical related questions regarding cable, internet and phone
services for client
-Handle billing and service inquiries while providing remarkable service
-Troubleshoot via telephone for ISP
San Antonio State School
San Antonio, TX
Mental Retardation Assistant
6/2009-5/2010
-Manage a small group of residents with mental disabilities
-Assist residents with daily living duties such as bathing, grooming, and
eating
-Promote independence of residents with daily living, such as money
management and responsibility
Education:
High School Diploma Karen Wagner High School (3000 N. Foster Rd,
San Antonio, TX)
Contact this candidate