Customer Service Representative
Resume:
CHRISTINE (CHRIS) G. SANDERS
Simpsonville, SC 29681
************@*******.***
SUMMARY
A detail-oriented and efficient administrative professional with extensive experience in switchboard operations, telecommunications, visitor relations, customer service, filing, scheduling, mail and deliveries, facility security, and data entry. A perceptive and intuitive performer who
listens to customer concerns and address situations by offering mutually beneficial resolutions. Builds morale and serves as an indispensable resource to team members. A clear-thinking and computer-savvy leader who solves problems with creative diplomacy to ensure smooth corporate functionality.
EXPERIENCE
WINDSTREAM COMMUNICATIONS (previously NewSouth/NuVox Communications), Greenville, SC
Receptionist and Switchboard, November 29, 2001 - October 9, 2012
NEWSOUTH COMMUNICATIONS, Greenville, SC
Customer Care Representative, April 17, 2000 - November 28, 2001
Greeted and signed in visitors, assigning visitors' passes and contacting employees scheduled for visitor appointments. Cross-trained with other departments on changing customer billing addresses, pulling customer service records, and sorting mail. Signed for mail and called
security to activate postal worker's badge for weekend delivery. Carried mail to mailroom, accepted deliveries, answered and transferred calls on switchboard and engaged customers to discover issue or reason for calling. Solved and closed problem calls.
* Worked with sales, accounts receivable, and other departments to resolve customer questions and ensure top service.
* Took incoming calls from customers, made changes to accounts, logged outage or service reports, entered tickets for work, delivered cell phones to customers, and rerouted office numbers to mobile devices during outage.
* Held responsibility for visitors' log-in sheets in event of fire, bomb threat, or need for building evacuation.
* Operated computerized program to open building and office doors and managed phone and camera to open building's back loading dock door for any deliveries.
GANNETT (THE GREENVILLE NEWS), Greenville, SC
Part-Time Customer Service Representative, August 12, 2006 - February 3, 2008
I worked as a part-time customer service representative on Saturdays and Sundays in addition to my full-time job using my customer service skills to provide excellent service to customers. Answered inbound calls from customers concerning their newspaper or billing service, adjusted account if credit was appropriate, stopped or started customer's service per request.
QWEST COMMUNICATIONS (previously LCI International), Greenville, SC
Customer Service Representative, July, 1996 - March, 2000
Answered inbound calls from customers concerning personal accounts; transferred calls to appropriate departments. Assisted customers concerning their telephone or billing service, adjusted account if credit was appropriate. Three-time awards winner for excellent customer service.
ADDITIONAL EXPERIENCE
BARTON PROTECTION SERVICES, Greenville, SC, Security Officer,
May, 1994 - May, 1995
Served as security officer for plant, signing in visitors and employees. Patrolled plant during working hours. Operated monitoring camera for employee/visitor parking area and gate to plant entrance and exit.
BUILDER MARTS OF AMERICA, INC., Greenville, SC
Computer Operator, July, 1979 - July, 1993
Operated laser printer, printed letters, envelopes, and invoices. Worked in computer room and trained on computer system and backups, ran reports. Assisted in attaching under-floor cable to mainframe (AS400) and other devices. Reported any mainframe malfunctions, transported reports and tapes to off-site vault.
GREENVILLE TECHNICAL COLLEGE, Greenville, SC
Secretary for Chairman of Nursing and Instructors, May, 1973 - May, 1978
Took dictation, typed correspondence, examinations and medical information for instructors' use, made appointments, announced visitors and answered multi-line telephone for the department.
BYRD FURNITURE, Greenville, SC
Clerk Typist, November, 1971-May, 1973 Typed invoices and tickets for furniture.
EDUCATION
CARSON NEWMAN COLLEGE, Jefferson City, TN, 1970-1971
SLATER-MARIETTA HIGH SCHOOL, Marietta, SC, Graduate, 1970
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