Hotel Management

Melissa Lytle

Seeking General Management position

***********@*******.***

Work Experience

AT&T/ Mobility Support Technician

Work from home / 6/2022 - 10/2023

Sevierville Tennessee

Mannon Speciality Foods/Accounting

04/2021 - 12/2021

Sevierville, Tennessee

DCS Tennessee/ Case Manager

10/2019 - 02/2020

Sevierville, Tennessee

Kingman Unified School District/Teacher 7th grade ELA

07/2018 - 06/2019

Kingman, Arizona

VTRIPS/Billing Coordinator

04/2017 - 07/2018

Gatlinburg, Tennessee

SPM Resorts/ General Manager

10/2014 - 10/2016

Gatlinburg, Tennessee

Clarion Inn/ Hotel Manager/Sales and Marketing

04/2010 - 09/2014

Pigeon Forge, TN

Maintained upscale environment for all hotel guests and group patrons

Trained in all aspects of hotel operations

Cultivated and serviced new and existing group business

Attended motor coach conferences and trade shows to cultivate new group opportunities

Monitored and revised social media sites for hotel such as Facebook, Tripadvisor

Managed direct bill accounts

Analyzed Profit & Loss and General Ledger statements

Excellent ability to make quick & accurate problem-solving decisions

Interviewed, hired, and trained front desk staff while decreasing turnover rate by 65%

Designed F&B catering e-menu for Choice Hotels website

Grand Crowne Resorts/ Office Manager

08/2007 - 11/2009

Pigeon Forge, TN

Education

MBA / University of Phoenix

10/2008 - 04/2010

GPA 3.58/4.0

BA in Humanities, Social Sciences and Education

Purdue University - West Lafayette, IN

Contact this candidate