Human Resources Customer Service

Brandee N. Anderson

***** *. ******* ******, ******** AZ 85020 661-***-**** ***********@*****.***

Professional Summary: High-energy professional who adapts through changes and challenges. Working

knowledge of Human Resources life cycle. Strategic problem-solver who envisions smart solutions and

executes with urgency across all levels of the organization. Hands-on leader with extensive experience

working across diverse industries and disciplines. Able to keep focused and productive. Outstanding team

player with a proven ability to organize and prioritize work in high-pressured environments. Skilled meeting

planning, marketing, data management and outreach tasks with a keen ability to capture opportunities and

catapult new ventures. Skilled in multiple areas of technology, including MS Office Suite, WordPerfect,

SharePoint, Outlook, Members Only, Portal, CACS, 10-key, Remedy, Microsoft Windows versions 95, 98,

00, 03, 7 (includes Word, Excel, Power Point, Outlook, Access), multi-line telephones, standard office

equipment (i.e. fax machines, copiers, scanners) and Lotus Notes.

Core Competencies: Excellent Verbal Communication and Writing Skills, Team Leadership, Productivity

Improvement, Change Management, Budget Management, Executive Support, Productivity Improvement,

Organization & Communication,.

Career Progression

The Automobile Club of Southern California Valencia CA May 2010- Present

Liability Claims Representative

Handle moderate to highly complex claim matters involving material damage and property lines of

insurance in compliance with all regulatory and statutory requirements

Investigation, evaluation and negotiation of claims, Fraud detection and analysis

Utilize discretion and independent judgment to ensure compliance with state and federal law; and

with historical company, technical and customer service Best Practices

Maintain a high level of organization to ensure quality performance

Conduct phone investigations to determine liability and damages

The Automobile Club of Southern California Gardena, CA September 2006- May 2010

Total Loss Claims Representative

Confer settlement of total loss and salvage retention claims.

Immediately provided detailed explanation of claims process, coverage and benefits verbally and

through written correspondence.

Requested and processed documentation related to insured’s vehicle for a scrupulous assessment.

Processed necessary documentation required to settle claims and maintained compliance of company

and Department of Insurance guidelines and regulations.

Delivered valuable communication to insured member, lien holders, body shops and attorneys to

complete settlement of claims.

Employed organization skills to manage time and handling of claims efficiently.

Gnosis Newport Beach, CA April 2003- September 2006

Human Resources Specialist

• Maintained human resources records by recording new hires, transfers, terminations, changes in job

classifications, merit increases; tracking vacation, sick, and personal time.

• Provided job candidates by screening, interviewing, and testing applicants; notified existing staff of

internal opportunities; maintained personnel records.

• Oriented new employees by providing orientation information packets; reviewed company policies;

gathered withholding and other payroll information; explained and obtained signatures for benefit

programs.

• Monitored unemployment claims by reviewing claims; substantiated documentation and requested

legal counsel review.

• Documented human resources actions by completing forms, reports, logs, and records.

• Broad background in staff recruitment and retention

• Management Coaching

• Knowledge of Federal and State Employment Law

• Organizational and Strategic Planning

• Program Marketing

• Staff training and development

• Superb written and oral communication skills

• Contract negotiation and compliance

Countrywide Home Loans Lancaster, CA March 2001-April 2003

Team Leader (Collections Department)

Trained and managed groups of six to ten new hires to service and negotiate a variety of mortgage

loans out of delinquency.

Provided guidance, resources and training through verbal communications, written correspondence

and demonstrations in classroom and on the job settings.

Utilized reports to conduct weekly reviews of performance, provided feedback and set future goals.

Completed research and followed up on irate calls and correspondence.

Organized and managed time effectively.

Employed knowledge of state and federal laws relating to financial privacy, fair lending, collections,

bankruptcy, workout, foreclosure, modification and payoffs.

Coached and counseled employees by way of one on ones and used an array of employee training

and development techniques and resources.

Organized and facilitated regular meetings.

Provided account service and escalated problem resolution for customers.

Education

University of La Verne La Verne, CA June2010- Present

Masters of Science

Leadership and Management (In Progress)

University of La Verne La Verne, CA June 2005-June 2007

Bachelor of Arts Degree

Business Administration

Military Service

United States Air Force Reserves January 2000-Present

Staff Sergeant, Medical Logistics

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