Customer Service Manager

Lee Weber

** ****** ***** **** . ********, NY ***41 . 631-***-****.

*********@*****.***

Summary

A goal oriented and hard worker with years of team leadership and

managerial experience, attentive to detail with strong communication and

customer service skills

Education

Hunter Business School, Medford, NY 08/13

Computer Technician Networking Specialist Diploma GPA: 3.5

Suffolk County Community College, Selden, NY

09/06-07/07

Broadcasting courses

Skills

Electronics:

Trained in AC/DC electronics, analog and digital circuits, semiconductor

devices, amplifiers and power supplies. Hands on experience repairing and

troubleshooting circuits.

Operating Systems:

Install, configure and troubleshoot Windows XP, Vista, 7 and 8 in both

independent workstation and networked modes. Experienced with Ubuntu and

Android OS.

Hardware:

Install and troubleshoot motherboards, processors, memory, expansion cards

and peripherals for: PCs, laptops, netbooks and servers.

Software:

Install configure and troubleshoot Microsoft Office programs and anti-virus

programs.

Working knowledge of Microsoft Office 2010: Word, Excel, PowerPoint, Access

and Outlook; QuickBooks

Networking:

Setup various network types using a combination of operating systems.

Construct network cabling and wire computers for network access. Set up,

test, and troubleshoot wireless access.

Experience

Lifetime Design Corp, Deer Park NY

09/12-01/13

Purchasing Manager/CNC Operator

. Developed relationships with merchants to generate optimal purchasing

power

. Ensured that all orders were shipped and received properly to workshop

and jobsites

. Provided general office maintenance including: filing, phones,

bookkeeping, invoicing, etc.

Citizens Bank, Setauket, NY

10/10-04/12

Branch Supervisor/Branch Operations Chief/ ATM Custodian

. Facilitated branch opening and closing procedures adhering to all

safety protocols

. Ensured branch operations were performed within federal and bank

standards

. Assisted with creating schedules for staff of three

. Performed weekly maintenance on ATM

. Achieved and exceeded weekly, monthly and quarterly sales goals

Elite Carpet Cleaning and Flood Restoration, Smithtown, NY

06/06-08/10

Flood Technician

. Spoke to customers via phone to verify need of service, obtain

pertinent information and give price estimates

. Operated commercial van to customer homes to provide service

. Reviewed work order with customer, explain work done and give a final

walk through to ensure customer satisfaction

. Maintained steady flow of customers, meeting or exceeding monthly

goals

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