JOHN C. RUPP

**** *. ******** ****, **** *D

815-***-****

McHenry, IL 60050

ab0u20@r.postjobfree.com

Quality/ISO9000 professional

Summary of Qualifications

. 14 years of progressive responsibilities in quality

management

. Motivated leader and working Supervisor; dedicated to

continuous improvement

. Strong data analysis and process writing expertise

. Diverse experience with continued knowledge and skills

development

Professional Experience

Quality Management/Leadership

. Developed, launched and maintained a successful Quality Management system

. Led technical medical organization to ISO 9001: 2008 certification in

2012 and Certified Lead Auditor RABQSA ISO 9001: 2008

. Prepared monthly material data analysis and presented

quarterly results to Management

. Initiated outside supplier and internal audits, in addition to a job

shadowing program to enhance cross-functional knowledge among departments

that serve the FDA and TUV

. Reduced material waste by implementing plastic/metal material recycling

and improving medical device returns processing

. Collaborated with Control Review Board to increase quality and reduce

returns by 12% over 3 years

. Served as staff and management mentor to inspire daily commitment to

continuous improvement

. Evaluated medical device performance, inspections and returns analysis

using reason codes and root cause statistics

. Mastered new and innovative medical device code requirements per ISO and

TUV standards

. Data Entry for Medical Device Reporting

Project/Process Management

. Reduced company turnaround times by developing ERP data requirements.

This streamlined return status, improved processing requirements and

initiated a repair/upgrade process.

. Developed cutting-edge solutions for data development identifying new

complaint trends

. Proficient in MFG Pro, MXP, Oracle, SAP, E2, Microsoft Suite (Outlook,

Word, PowerPoint and Excel)

. Recognized for skill in writing process documents to improve efficiencies

Sales/Service

. Provided home care management and support for senior military veterans

. Excelled at retail customer service by completing new orders, solving

customer problems and ensuring proper product mix and availability

. Scheduled deliveries and completed accurate daily financial

reconciliations

. Managed, coached and evaluated three employees

EMPLOYMENT HISTORY

QUALITY MANAGER/MANAGEMENT REPRESENTATIVE

A+/Three R Plastics-McHenry, IL

(Jan - Nov 2012)

SALES MANAGER

Back to Bed-McHenry, IL

(Aug 2011 - Jan 2012)

SENIOR QUALITY MANAGER

(1999 - 2009)

RETURNS TECHNICIAN

(1996 - 1999)

Medela, Inc.-McHenry, IL

Other interim opportunities while looking for full-time work:

More Care @ Home/Home Helpers; In-Home Care Provider, 2010-2011

M Dog; Public Relations/Customer Service Manager, 2010

Quentin Road Print Shop; Mailroom/Order Processor/Customer Service, 2009-

2010 & 2013-Present

EDUCATION & PROFESSIONAL DEVELOPMENT

McHenry County College-McHenry, IL

. Completed numerous Business Management Courses towards

Associates Degree

Professional Seminars

. Internal Auditor ISO 9001:2000 Training, 3 day-program in 2002

. Lead Auditor Certification RABQSA ISO 13485:2003

Related skills/interests:

. Produce and act in numerous local theater productions, pageants and

special community events

. Spearhead large annual fundraisers for Muscular Dystrophy, Pediatric

Brain Tumor Association and St. Baldrick's Day

John C. Rupp resume

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