Sales Customer Service

Dennis Massey ***** Buena Vista Ave, Yorba Linda, CA 92886, 714-

***-****, **********@*********.***

MARKETING, CLIENT ACCOUNT MANAGEMENT, SALES

Dynamic national account executive with over ten years of highly successful

sales and account management experience. Exceptional background in

business development and client relationship cultivation, with a focus on

client requirements, market/competitive conditions, and client-centric

solutions. Consistent record of motivating teams to surpass organizational

expectations and to exceed enterprising sales targets.

Core Knowledge:

*Sales & Marketing *Team Building *Customer

Retention

*Project Management *Customer Needs Assessment

*Competitive Product

*B2B Sales Growth *Consultative Sales Process

positioning

*New Client Development

Skills Summary:

. Proven track record of success in a competitive quota based sales

environment.

. Excellent prospecting and new business development skills(Hunter), highly

professional with excellent consulting and convincing skills.

. Excellent in analyzing and problem solving for consultative selling.

. Effective negotiation and presentation skills.

. Ability to hit the ground running. Positive, can-do attitude, quick

learner with solid work ethics.

. Excellent follow up skills. Highly focused and results-oriented in

planning, creating, and supporting complex, deadline-quota driven

projects.

. Excellent written and oral communication skills.

. Skilled at identifying goals, prioritizing, solutions seeking, and

proactively problem solving. In addition possessing organizational and

interpersonal skills with minimal supervision or explanation.

PROFESSIONAL DEVELOPMENT

California State University, Fullerton - Masters in Business

Administration, Marketing

. National Award for Best Case Analysis

. Sewell Prize-Small Business Institute

California State University, Fullerton - Bachelors of Arts Business

Administration

Xerox Consultative/Value Added Sales Program

Department of Real Estate License # 01365757

Dennis Massey (page 2 of 2)

PROFESSIONAL EXPERIENCE

Senior Account Executive-Legal Vertical, Ricoh-USA, March, 2012 - October,

2012

. Outside Business to Business Sales

- Develop and retain the mid-level Legal market for Los Angeles/Orange

County area. Providing solutions related to hardware, software, IT

services and BPO. Propose the proper solutions to customer by integrating

Ricoh technologies to include the appropriate front-end solutions,

connectivity and hardware. Proactively develop new customer contacts,

reviews leads, protects territory and participates in increasing revenue

stream within current accounts. Actively participate in account reviews.

With a team of specialists, coordinate the necessary resources to respond

to major corporations, vertical markets or a professional institution and

exhibits leadership qualities to effectively direct people and projects.

Meet or exceeds revenue and gross profit expectations. Promote products

and represent the company at off-site customer meetings. Maintain records

of all account activity within sales database. Maintain contact lists for

each account. Serve as first line of contact with customers.

Business Development/Sales Executive, Xerox Corporation, 2008-2010

. Outside Business to Business Sales

. Recognized as top sales performers in the first year for achieving

sales at 122%

. Revived dormant accounts for the sales of I-Gen high end production

machines

. Increased total sales for the territory by 35%

- Responsibilities included articulating and positioning Xerox's full

spectrum of products, services, and solutions to key departmental decision

makers. Developed and implemented business plan for client base to

identify, sell, and support incremental Value added services and/or

products in existing Xerox accounts. Analyze business financial statement,

bank statements and credit reports to qualify customer for financing

options. Responsible for managing the entire sales cycle with

accountability to engage specialist team members as needed. Focused on

adding non-users to current account base, monitored and evaluated account

teams progress to ensure achievement of revenue and profit targets.

Business Development/Account Executive, Argent Mortgage Company, 2003-

2007

. Top performers nationwide with sales averaging of $25 million per

month in funding

. Developed a territory with zero accounts to a book of over 100 active

brokers

- Developed relationships with wholesale accounts and monitored

accordingly. Pre-qualified residential loan submissions according to sub-

prime products and pricing. Analyzed, personal financial statements, bank

statements, tax returns and credit reports. Followed-up and managed loan

delivery process from pre-qualifying stage through loan funding while

maintaining favorable relationships with current and potential accounts.

Resolved customer issues in an appropriate manner. Obtained complete

broker applications. Responded in a timely manner, to broker's requests,

constantly educated clients on sub-prime products and pricing. Managed

relationships with brokers and operational staff also assisted operational

staff with post funding loan issues. Prepared monthly marketing material

and distributed accordingly. Submitted monthly marketing plans and goals

focused on growth of customer base.

Sales/Loan Officer, Golden Shores Financial Services, 2001-2003

. Ranked top sales person for closing 80% of sales leads

. Recognized consistently for customer care and service

- Responsibilities included generating new sales leads in the residential

real estate market as well as meeting with clients provided by the company.

Sales presentations generally involved visiting the clients at their

residence. Analyzed tax returns, financial statements, bank statement and

credit reports to qualify customer for potential loan program. Provided

customers with the right loan programs to fit their needs, filled out the

appropriate forms, collected required paperwork and continually provided

customer service throughout the loan process.

References: References furnished upon request.

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