Customer Service Manager
Resume:
Damon Kimball
Gilbert, AZ *****
*********@*****.***
An accomplished, qualified HSE Practitioner with 9 years HSE industry
experience overseeing phases from conception to completion of high value
projects.
I am an outgoing and confident professional who can communicate well at all
levels from Site Management to Stakeholders with composure, vision
and clarity. I possess strong analytical and planning skills, combined with
the ability to coordinate the efforts of many to meet organizational goals.
I have strong negotiation skills developed over many years have
increased my capacity to deliver results on time and under budget. Leading
by example, I can guide a workforce in developing an improved safety
attitude and culture by influencing their individual responsible behaviour.
I use several bespoke methods which I have developed over the years by way
of mentoring and coaching on a one to one and group basis. Provide
sufficient and qualified resources to assist a HSE Department to implement
a challenge Action Plan. This ensures that the responsibilities are
discharged appropriately and effectively in a methodical and diplomatic
process to support the Business.
My aim is to create best value for both employer and clients with the use
of various process's to increase the successful achievement of a quality
project on time and within budget.
Education:
Columbia Southern University, Alabama, Unites States
. Masters of Business Administration (Graduation 2013)
. Bachelors of Science, Environmental Management ( July 2011)
. Occupational Safety and Health Administration- 30HR Certification
(July 2012)
. Resource Conservation and Recovery Act- RCRA Certification (April
2012)
. Certified Hazardous Materials Manager- CHMM (Certified December 2013)
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Employment History
July 2011 - Current
Solutions Environmental, Chandler AZ
Director of Business
Work closely with the Business Unit's management to assess, develop,
coordinate and implement the company HSE and Business Development Strategy
and initiatives within the portfolio of markets. This includes:
. To consult with and advise stakeholders, associated partners and
clients on ensuring proper guidelines are followed within all Federal,
State and Local regulations that are related to Environmental, Health
and Safety matters.
. Management and control of OSHA, ISO, EPA Regulations for the
automotive and manufacturing department
. Defining the long term vision, target market definition, and strategic
priorities, as well as annual corporate priorities.
. Help identifying and prioritizing new business opportunities to
support achievement of the company strategic goals
. Developing "Go to market" strategies for new business opportunities
with functional leaders
. Assist in the participation and output required for the strategic
planning and quarterly business review process
. Develop and deliver presentations to communicate clients strategy to
regional Senior Management, Executive teams, employees, and potential
partners and external constituents
. Support the market intelligence team in developing insights about key
industry trends (technology, competitors, consumers, regulatory etc.)
and inform the organization of their strategic implications
. Work with counterparts in other affiliates to identify synergistic
opportunities, quickly assess and short-list highest value
opportunities and build early implementation plans and resources
requirements.
. Understanding and identifying the needs of the customer with a strong
track record of client retention
. Understanding and identifying the needs of the customer with a strong
track record of client retention
March 2008 - July 2012
Curtiss Wright Controls, Tempe AZ
EH&S Specialist of North America
My main duties were to ensure the company's multiple sites were compliant
in all aspects of Environmental, Health and Safety regulations and
policies.
. Maintains permits, files, regulations, and related record keeping
requirements according to Government and Company guidelines
. Investigates and reports any accidents, unsafe acts or deviations from
policies and procedures
. Utilizes corrective action and process improvement tools to analyse
incidents to come up with an action plan
. Performs monthly HSE audits
. Ensures company personnel have the required certified training and
safety equipment
. Complies with all government, industry and company regulations and
standards to ensure a healthy and safety work environment and well as
reduce environmental impact
. Performs additional duties as requested
. Preventative maintenance plan for multiple facilities
. Involved in the development of upgrades and projects
. Test stand knowledge with safety and electrical code programs
. Manufacturing and production assessments for Safety, Lean and ISO
Standards
. Involved in incident investigations, root cause analysis and
compliance audits of DOT, MHSA, EPA, RCRA
. Development and implementation of robust management systems to 14001
and 18001 standards
July 2004 - November 2007
Safety Kleen, Phoenix AZ, Nitro WV and San Diego CA.
Customer Service Manager and Senior Representative
. Provide liability protection and risk reduction designed to prevent
compliance violations as well as accidents and injuries to our
employees.
. Audit environmental health and safety of facilities for non-compliance
and implement corrective measures to address these deficiencies.
. Implement the operational controls necessary to conduct our Branch and
Logistics services and activities in a safe and compliant manner.
. Research and respond to any notices of violations or warning letters
from regulatory agencies.
. Implement and maintain ISO 14001 program.
. Provide required training for facilities.
. Evaluate the processes and procedures used within our company to
manage environmental issues and incorporate strong operational
controls and environmental roles and responsibilities into existing
facilities and individual job functions.
. Took responsibility for Managing a fleet of drivers, dealing with
Hazardous and Non Hazardous Wastes.
. Ensured compliance with all Federal, State and Local regulations
within DOT, RCRA, EPA, CAA, NEPA, OSHA and MSHA
. Can demonstrate the ability to drive results by leading branch
operations, successful in meeting profit and loss (P&L) targets, Key
Performance Initiatives (KPI) standards
. Involved in day to day operations of a $35 million year quota branch
. Ability to recruit, train and manage all branch employees
. Optimum customer service leading to retention and expansion of branch
business
. Able to create an environment conductive to long term retention of
branch employees through effective team building, commutation,
motivation, training and conflict resolution.
June 1999 - July 2004
Los Angeles, CA
Part time while pursuing career in Safety
Independent Instructor
. Taught people from all walks of life the art of Golf
. Develop clients thru positive customer service
. Knowledge of the game and a willingness to share
. Open communicator in a group setting
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Keyword Search
Knowledge of Hazardous Waste Codes, Inorganics and Organics, RCRA,
Generator waste status Hazardous and Non- Hazardous waste, Experience with
storing and handling of hazardous waste, ISO 14001 Instructor, Auditor, Six
Sigma Lean (ISO 14001 & 18001),Multiple Statewide Facilities Management,
RCRA Certified, CEPA, EPA,RCRA, SWPPP, Municipal Stormwater General Permit
(MSGP),Tier I, Tier II Reporting, Phase I and II site assessment knowledge,
Underground Storage Tank (UST),Proper Sampling of waste streams, OHSA 30
Hour Compliance, Manifesting of hazardous waste, DOT trained, Knowledge of
Local and Federal EPA laws, RCRA Certified, OSHAS 18001,EMS 14001,Forklift
Train the Trainer Certificate, Emergency Response Trainer, Patriot Act
Trained, Hazardous Product Shipment Certified,24 Hour Hazwoper, US EPA
Regulations Certified, Clean Air Act Trained, CAL-OSHA, CAL-EPA, Risk
Assessment,Hazardous Analysis, NEFA 70E,Aspects and Impacts Evaluations,
Clean Water Act, Root Cause Analysis, Accident Investigation, Goal Driven,
Tenured Public Speaker, Voluntary Protection Program (VPP), Large Quantity
Generator, Hazardous Communication, MSDS, Compliance, Comprehensive
Environmental Response Compensation and Liability Act (CERCLA), National
Environmental Protection Act (NEFA), National Fire Protection Association
(NFPA), Waste Characterization, Environmental Health and Safety, Surface
Water, Waste Water, Hazardous Waste, Storm Water Pollution Prevention Plan
(SWPPP), Spill Prevention Control and Counter Measure (SPCC), Water
Pollution, RCRA 8 Metals, Confined Space Entry, Lock Out Tag Out (LOTO),
Fall Protection, Blood Borne Pathogens, Slips Trips and Falls, Training,
Class room
Contact this candidate