Quality Assurance Software

Thomas Johnson Customer Support/QA

Profile & qualifications

Well rounded experience in Customer Support and Quality Assurance.

Extensive experience with computer software, hardware, networks, upgrades, & repairs.

Proficient with Windows, Mac, Linux, iOS, & Mobile android operating systems.

Outstanding flexibility and dependability. Dedication and drive as a hard-working individual.

Interacted with a variety of personalities helping customers, fellow employees, & good with children.

Experience with software testing cycles and the software production environment.

Previous experience with web design & development.

Easily adaptable to the needs of a job, willing to travel, & work longer hours if needed.

Systems: Windows, Mac OS, Linux/Unix, iOS, Android OS.

Databases: SQL, Devtrack, Rightnow.

Languages: Visual Basic, HTML, PHP.

Software: MS Word, MS Excel, MS Project, Frontpage, Google Docs, Dreamweaver, Flash.

Professional Experience

Disney Store

Quality Assurance Tester

Glendale, CA 7/12 to 10/12

• Test, track, and verify new code from developers.

• Blackbox testing/Browser testing.

• Read, write and execute test cases from functional specifications .

Disney Interactive Media Group

Customer Support

Glendale, CA 11/10 – 7/11

• Handled inbound phone calls, emails, live Chat.

• Troubleshooting software and game issues.

• Creating walkthrough and gameplay guides.

• Worked with developers to expedite software fixes and solutions for customers.

THQ - QA Compliance Game Tester

Agoura Hills, CA. 8/08 to 11/08

• Tested requirements for console developers.

• Found bugs and document them to be fixed.

• Worked on Deadly Creatures (Wii), Age Of Empires Mythologies (DS), 50 Cent Blood on the sand (Xbox 360,

PS3)

Education & Credentials

Associates of Science Network Systems Administration

DeVry University, Sherman Oaks, CA, 2010

Contact Info - ***************@*****.*** 818-***-****

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