Human Resources Management
Resume:
Fiorinta Flammia
********@*******.***
> Senior leader with a multitude of experience in Canadian and US
companies
> Strong business acumen with a focus on building strong and effective
relationships
> Strong Project Management, Human Resources and Vendor Relationship
management skills
> Effective communicator with all levels of the organization
EXPERIENCE
Rexdale Community Health Centre Current
Human Resources Manager
. Provide the overall leadership and direction for: Employee Relations,
Collective Labour Agreement Administration, Health and Safety,
Training and Development, Compensation, and Benefits, Recruitment and
Selection, Performance Management, Attendance Management, Employee
Assistance Program
- Monitor results of the Human Resources programs for staff and
volunteers and ensure continuous improvement of services in
order to achieve desired outcomes
- Oversee the implementation and administration of HR policies,
programs and practices including Occupational Health & Safety
- Maintain relationships within the community and government
agencies
- Provide guidance and advice to Managers and Supervisors
regarding various employment matters
- Create strategies to manage recruitment needs across the various
Program areas
- Ensure standardized and equitable recruitment and hiring
processes for staff and volunteers
- Develop relationships with assigned client and union groups
- Advise and assist managers and employees in the interpretation
and implementation of company policies and procedures,
collective agreements and/or legislation
- Counsel management and proactively participating in the handling
of employee complaints and grievances
- Formalize recruitment processes and coach managers on proper
interviewing techniques
- Deal with complex disability/attendance issues and return-to-
work programs
- Facilitate the company orientation program for all new employees
and oversee the department specific on-boarding programs.
- Conduct training sessions for managers as required on topics
such as performance management
- Work on various projects including research and development of
policies, improvement of internal HR-related processes to
continuously improve the department's efficiency, and various
other project management responsibilities,
Ministry of Government Services September 2008-
December 2010
Manager, Talent Management Program
A program which supports in the areas of recruitment, retention, leadership
development and talent management, helping to drive leadership capacity in
the agencies, boards and commissions; developing and delivering a fully
integrated learning strategy for all groups and employees in the Ontario
Public Service
. Manage the Talent Management Program in ensuring that the capability
for all key positions continues to be available and developed; which
includes sourcing & recruitment, employee engagement, reward and
retention, performance & succession management, employee relations
. Lead the strategic development and implementation of the Talent
Management approach to link workforce planning to the development of
the HR Plan across various Ministries
. Support Human Resources processes and procedures and the communication
throughout all business situations to ensure effective HR practices
across the organization
. Partnering with senior management in developing and managing
succession planning and talent management programs and initiatives
. Lead the design, development and implementation of Leadership Programs
and initiatives. Develop a roadmap with identified programs, actions,
experiences that support development of leaders and key talent
. Recommend new approaches, policies and procedures for continuous
improvement to support HR
. Provide leadership and consultation to the client, as related to HR
policies and programs
. Lead the design, development, and enhancements of the company's
performance management systems to increase performance, productivity,
and achievement of business goals
. Lead the design and implementation of individual development including
development planning, career paths, and development programs
United Way Toronto December 2007-September 2008 (Fixed Term
Contract)
Director - Human Resources and Organizational Development
-Direct and oversee the operations of the HR department, all the while
providing effective HR leadership and support
-Responsible for developing the capacity of the organization through
overall management and direction of the Human Resources function across all
departments.
-As a member of the senior management team; drive the human capital
strategy; while providing strategic counsel to senior management; align
initiatives with the goals of United Way; and direct the development and
administration of HR policies, plans and programs.
-Partner with the senior management team on Human Capital capabilities
required to execute the mission and resource development and community
impact programs; support the value and mission of United Way
-Provide strategic counsel and guidance to senior management on HR issues,
trends and opportunities with a focus on the non-profit sector
-Provide guidance to management team in interpreting and administering
collective agreements, performance management, conflict resolution,
disciplinary matters and terminations for both unionized and non-unionized
employees
- Provide advice and counsel to members of the senior management team on
all human resources matters including the interpretation of policies and
collective agreements
TeleTech Inc., November 2006 - November 2007
Fixed Term Contract
Manager- Human Capital Delivery
-Manage all aspects of Human Resources, Recruitment, and Training and
Quality deliverables for Teletech's largest North American site.
Supporting various clients with an $80M annual revenue project, and 1200+
employees
-Manage the day-to-day delivery of operational HR activities in the areas
of employee relations, retention, performance management, compensation and
benefits, policy implementation, legal compliance, training, and HRIS
-Partner with various ministries to resolve employee complaints related to
application of Labour Law, Human Rights and the Employment Standards Act
-Implement diversity a strategy to ensure a culture of inclusion among
staff
-Deliver new hire orientation, and acclimate new hires with Teletech's
corporate culture & standards
Rogers Communications Inc., September 2005-November 2006
Fixed Term Contract
Manager - Human Resources, H.R. Programs
-Partner with the business unit leaders to facilitate/coach and ensure
appropriate planning, documentation, & ongoing progress in meeting
Employment Equity legislative requirements for the Rogers Group of
Companies
-Develop and manage Diversity Management for Rogers Group of Companies
-Responsible for increased awareness of diversity issues within the
organization; communicate the commitment to human rights, diversity,
accessibility and equity initiatives
-Identify, assess, and inform the leadership team of internal and
external HR issues that affect the business unit. Recommend and implement
action plans and solutions
- Maintain excellent relationships with clients, through regular
telephone contact and office visits; determine the client's perspective
and priorities, and work to resolve administrative issues to ensure
accuracy of Pension Plan issues.
EDS outsourced from CIBC October 2000
-September 2005
Senior Human Resources Consultant
-Part of a project team, which implemented PeopleSoft v8.0.
Additional tasks on the project included:
- Ensure Human Resources policies, procedures, and reporting are in
compliance with legal requirements
- Provide recommendations to the client to ensure 'best practices'
are delivered during project life cycle
- The documentation of current processes & procedures, for a
successful migration to PeopleSoft 8.0
- Liaison to HR colleagues, Technology, and other areas as required
for each project; determined client priorities and objectives
through consultation
- Tested end-to-end integrated processes (i.e. New Hire Process,
Internal Moves Process)
- Conducted HR focused cross training to the team and documented HR
processes
PricewaterhouseCoopers *outsourced from Nortel Networks
February 1994- October 2000
Program Manager - Human Resources
EDUCATION
Humber College: In progress, CHRM Designation
Cultural Competency Train-the-Trainer (2012)
HIROC Risk Management Conference (2011)
Fred Pryor Seminars-Facilities Management (2011)
JHSC Certified Member Training (2010)
Understanding and Managing Aggressive Behaviour -UMAB (2009)
Effective Conflict Management Practice-CORE (2009)
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