Customer Service, team lead, call center, accounting clerical
Resume:
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Fletcher's Lake, NS. B2T 1J3
Cel 902-***-****
Email: **********@****.***
Highlights
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. Accounting office skills: A/P, A/R, Account
Reconciliation, Payroll
. In-depth automotive dealership knowledge
. Supervision, Leadership, Coaching, Motivating,
Training
. Excellent Customer Service, verbal
and written communication skills
. Researched, calmed and rapidly resolved client
conflicts to prevent loss of key accounts.
Experience
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SOUTH BURNABY UNITED CHURCH Burnaby, BC
STUDENT SUPPLY MINISTER 10 Month Contract 2011-2012
. Leadership, Guidance, and Service.
. Team ministry
. Pastoral Care, Community Outreach, Project Management, Amalgamation
Planning.
. Managing volunteers
Positions while attending University 2008 - 2011
Care Worker - companion for a young lady with Lennox Gastaut Syndrome
Home Depot - Sales clerk - Hardware dept.
South Burnaby United - Volunteer leadership
Pulpit Supply - various Churches
ADP DEALER SERVICES, Burnaby, BC
YEARLY CONTRACT - Ranstad 2003 - 2008
(Part-time)
. Created customized Finance and Insurance Forms for Automotive
dealership business offices.
. Resolved Client technical and procedural issues escalated through
Client Relationship Manager.
TEAM LEAD 2000 - 2003
. Lead and coached a skillful team of client technical analysts
. Hired and trained technical and service oriented people to achieve
quality customer satisfaction
. Drove productivity using workflow software by Blue Pumpkin technology.
. Managed clients using effective interpersonal and technical skills,
solved escalated technical and operational issues in a supportive
environment.
DIVISION PRODUCT DEPLOYMENT SPECIALIST 1998 - 2000
. Responsible for effectively initiating, planning, scheduling,
estimating, forecasting, coordinating, controlling, managing and
delivering all activities for projects and related release
initiatives.
. Supported Product, Engineering, Design and Business Partners in
driving projects and tasks to completion on schedule and to spec.
. Built credibility, established rapport, and maintained communication
with test clients.
SENIOR ACCOUNT EXECUTIVE 1993 -1998
. Managed Implementation Projects. Lead and supported complex projects
for clients and internal groups.
. Specialized in Business Office Products - including Payroll, General
Ledger, Financial Statements, Finance and Sales Products, and Parts
and Service Products.
. Excelled as a team member to deliver world class customer service,
making loyal clients who are excited by their new ADP products and
services.
. Designed and developed customized training materials for dealership
personnel.
. Conducted training sessions for dealership personnel and ADP
associates both onsite and in the classroom.
SENIOR CLIENT TECHNICAL ANALYST 1990 - 1993
. Part of a Team for Business Office Products, & Front End Sales
( Payroll, General Ledger, Lease and Rental and Accounting Interface,
Finance and Insurance and Sales Products)
. Strong team experience working directly with customers to provide
Technical and Operational support.
. Resolved escalated product and procedural issues.
. Training & Coaching new employees to reach their goals, and to
integrate into a cohesive and highly productive service team.
. In-house training for clients on all core software application;
specializing in front end products.
NEC CANADA INC. Richmond, BC 1989 - 1990
INSIDE SALES
. Built strong customer satisfaction working directly with vendors.
. Drove sales/customer service to achieve benchmark sales and customer
retention goals.
. Managed inventory and handle branch POS system.
. Accounts Receivable and invoice reconciliation.
SCHULTZ PONTIAC BUICK LTD Prince George, B.C. 1985 - 1989
PARTS INVENTORY ADMINISTRATIVE SUPPORT
. Controlled shipping and receiving records of parts and accessories.
. Monitored inventory and updated the retail purchasing area.
. Advised management on parts/accessory inventory levels.
. Accounts Payable, Accounts Recievable
. System Administrator of Reynolds and Reynolds DMS computer system.
PRICE WATERHOUSE AND ASSOCIATES Edmonton, Alberta 1980 - 1983
TEAM LEAD - Computer Accounting Center
. Effectively communicated with team members to maintain clearly defined
expectations.
. Collected, monitored and evaluated customer requirements to achieve
desired delivery time and order fill rates.
. Trained new employees and explained protocols clearly and efficiently
. Provided detailed monthly departmental reports and updates to senior
management.
. Data Entry, create month end reports, balancing AP, AR, Financial
Statement analysis
Positions while attending University 2006- 2011
CARE WORKER
. Physical and emotional support for a client living with Lennox Gastian
Syndrome.
HOME DEPOT Surrey, BC
. Customer Service and Sales - Hardware Dept
Education
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. Center for Christian Studies - Leadership Development Module July 2012
. St. Paul's Hospital - Clinical Pastoral Education Aug 2011
. Vancouver School of Theology - Diploma in Theology May 2011
. University of Northern BC - First two years Social Work Pre req.
for VST
. Vancouver Community College - Introduction to Payroll - 1992
. College of New Caledonia - Computer Information Systems Diploma 1983 -
1985
. Work flow planning, detail-oriented
. Superb time management skills
. Complex problem solving
. Handling large call volumes,
Quickly and effieciently
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Contact this candidate