Manager Customer Service

RAJ KUMAR PALLEM Mobile. +91-880*******.

Email: ********@*****.***, ***.****@*****.***

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Objective

To pursue a challenging and creative position where my knowledge

can be utilized for reaching the professional goals of my organization

and which in turn would help me enhance my career objectives.

I am an aggressive, dedicated and hard working individual with

the leadership abilities needed to advance, especially in a customer

oriented organization where there is a need to assure broad co-operative

effort through the use of sound planning, strong administration, skills

of persuasion to achieve goals.

Having over 12 + years hands of experience in handling Mailroom

operations & Logistics in Various MNC Companies and heading Logistics &

courier company as branch manager for 2 years.

ROFILE I like taking up the responsibilities and carrying them out

in a most organized way. I believe in hard work and love to do the things

right and perfect. Strengths

. Can identify and opportunity, gather relevant information and

making the use of that information to capitalize on the

opportunity available.

. Good at inter-personal skills and communication with drafting

skills in computer

. Hardworking, loyal and adaptable.

COMPUTER SKILLS

OPERATING SYSTEMS: Windows XP, Windows XP Professional, Windows 7.

PACKAGES: MS-OFFICE

LANGUAGES ORACLE, SQL SERVER, JAVA.

SAP SRM

PROFESSIONAL EXPERIENCE & SKILLS

Total having 12+ yrs Hands on experience in day to day as well Strategic

Operations of Logistics & courier company, excellent customer relation &

development ability, go getter & highly effective in getting the new

business & deliver existing business expectations, building good rapport

with client & extremely practical & Flexible approach, Willing to travel

extensively. Excellent in communication & team handling.

PVR America Inc. 07th May 2012 to till date

Sales, Business Development Manager & HR Support.

Responsibilities

Working in US Timings to match all time Zones EST, CST & PST.

. Strong experience in lead generation for IT services in US market

through strategies such as -cold calling/Email/Networking/market

research activities.

. Identify new clients in US for providing staffing solutions.

. Experience on working with any job portals DICE, Monster, Corp to Corp

etc.

. Interaction with Team of Team Leads and Recruiters.

. Support the team with Innovative & Creative ideas.

. Tracking the daily and weekly reports of the team.

. Building a reputation and relationship with new clients.

. Recruiting for all the requirements of various direct clients

requirements.

. Identify, screen and present top talent to clients

. Manage candidates throughout the interview process

. Leverage candidate tracking systems to ensure future searches leverage

all data gathered during the process.

. Negotiate and present offers and close selected candidates

. Develop appropriate recruiting process and reports.

. Administrative responsibilities as required

. Marketing the bench consultants and placing them to the right job.

Lightning Solutions, Hyderabad 25th August

2007 to 26th December 2009

Branch Manager

Job Profile

Branch Manager is responsible for developing the Branch, running the

branch, heading a team of people, generation of business, corresponding

with the Head Office, administration and all other jobs for running of a

smooth Branch office.

> Develop, improve and maintain the branch performance.

> Achieve budgeted target of existing customers.

> Lead a team of operations and customer service

> Identify and convert prospective service accounts through sales team

to improve Branch Revenue Monitor the performance of Franchise

Logistics Partner & handle local issues, customers & local staff.

> Observe set standard operations procedures for operations and

warehousing.

> Upgrade the skills of operations & customer service team.

> Resolve operational issues & manage service issues.

> Ensure timely submission of bills & collection of payments within

credit period.

> Build support services to achieve revenue & services

Avon Solutions & Logistics Pvt. Ltd. Chennai. 1st April 2002 to 23rd

August 2007

Worked as manager mailroom operations for the companies mentioned below

under

Avon Solutions & Logistics Pvt. Ltd. Chennai. This is a specialized

mailroom a management company, which provides mailroom services to major

MNC companies like Microsoft, Accenture, Standard Chartered Bank, Deloitte,

etc.

Manager-Mailroom Operations

Professional Skills:

> Strong oral/written communication skills, persuasion and negotiation

skills.

> Skill in analyzing and selecting efficient and cost effective

alternatives.

> Ability to manage diverse range of service providers and representatives.

> Demonstrated ability to gather data, compiles information, and prepares

reports.

> Capacity to deal with ambiguity and address complex problems.

> Ability to interpret, adapts, and applies guidelines and procedures.

> Ability to work efficiently in a multi-tasked environment under pressure

/ time constraints adjusts and responds to unscheduled events, and

resolve issues quickly and professionally.

> Ability to attend to details.

> Ability to handle high volumes of transactions.

> Organizational / planning skills.

> Interpersonal / human relations skills.

> Energetic, take-charge, and results-driven.

> Maintain a professional image, leadership ability,

> Computer proficiency in Mailroom Related Packages and MS Office.

Job Profile

The Mailroom Operations Manager is responsible for the daily operations of

Mailrooms located in various sites like Microsoft, Accenture, Deloitte,

Standard Chartered Bank. The Mailroom Operations Manager work closely with

the Facilities Services and Management desk and Facilities Manager to

identify the problems and continuous improvements in service and cost.

HR Activities

> Coordinating the recruitment process.

> Taking care of the Joining formalities of the Employees

> Responsible for maintaining of Human Resource Information System.

> Maintaining / Streamlining personal files and documentation.

> Taking induction programs to the New Joiners which explains the

responsibilities, salary payment, nature of work, rules and

regulations, benefits, etc.

> Reference Checks for the newly joined employees

> Taking care of preparation of Full & Final Settlements.

> Employees Insurances

> Attendance and Overtime

> Statutory Compliance like ESI, PF

> Travel Reimbursement and conveyances

Operational Activities

> Coordinates the processing of all types of incoming and outgoing mail,

freight deliveries, bulk mailings, publications, and private service

pickups, deliveries, and claims within the current postal regulations and

guidelines.

> Supervises mailroom staff; duties include planning, scheduling,

organizing and directing work, training personnel and recommending

applicants for employment or for discipline, termination or retention.

> Recommends improvements, changes or new policies and procedures to

improve service and control costs.

> Responsible for preparing records of departmental postal charges for

charge back to departments and preparing mailroom reports.

> Advises, answers questions, and provides information for external and

internal personnel concerning all facets of mail processing.

> Teaches and enforces safety regulations. Manages leases, permits, and

contracts for mailroom and related equipment.

> Plans, schedules, and coordinates general maintenance and major repairs

for mailroom and related equipment.

> Understand the operational and technical requirements of facility.

> Maintain files, logs and records all incoming mail as required by

management.

> Routinely inspects equipment to ensure safety and determine if repairs

and maintenance are needed. Develop status logs and report; maintains

PC files, form letters, and documents; develops and recommends

enhancements to office procedures.

> Initiate expenditures, pricing strategies, and appropriations within the

limitations of delegate authority and recommend appropriate purchases

outside this level.

> Implement and ensure compliance with policies and procedures.

> Maintaining the Database of Inward, Outward Courier and Mails using the

mailroom Package Developed by Avon Solutions & Logistics, Chennai and

generating reports using crystal-reports.

> Issuing the food coupons to employees depend upon the database sent by

facilities manager and Coordinating with the facilities services and

management desk.

> Cost Controlling of Courier.

> Maintaining the Employees Database of various branches.

> Solving the Queries from employees and Facilities Help Desk regarding the

status of Documents, Cheques and LCs received.

> Generating courier Bills and processing of Bills

> Generating Franking Reports

> Generating the MIS Report on month ends and submitting the same to the

head offices.

EDUCATIONAL QUALIFICATIONS:

Professional Qualifications

. Bachelor Degree in Information Technology (B.Sc IT) from

Vinayaka Missions University.

Certifications

PGDCA

AS/400

. JAVA

. SAP SRM

PERSONAL DETAILS

Name : P. RAJ KUMAR

Father's Name : P. Gangadhara Rao.

Date of Birth : 6th March 1973

Sex : Male

Nationality : Indian

Marital Status : Married

Language Known : English, Hindi & Telugu

PASSPORT NO : G0556837

VALID THROUGH : 02-11-2016.

(P. RAJ KUMAR)

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