Quality Assurance Engineer

EBENEZER M. C. OGOKE

~ United States Citizen ~

E-mail: ********@***.*** 617 Jennings Mill Drive, Bowie, MD 20721 Phone (Mobile): 301-***-****

Professional Profile:

With varied experiences in the development of software applications and managing information

system productivity tools and processes, I bring superior analytical, evaluation and reporting skills to

support America’s security interests. Using advanced data-gathering practices and feedback

processes, I re-engineer new-age solutions that will provide adequate support and guarantee

information systems security to the intelligent community end-users. As a native Ibo speaker, my

high proficiency provides privileged insights into the historical perspective and heritage unique to

Igbo-speaking regions for discernment and critical decision-making.

Languages:

• Native Speaker of Ibo

• Superior English Language Proficiency (ILR Scale)

• American Sign Language (ASL)

Schedule A (EHLS NSEP Award Recipient 2013)

National Security Education Program (NSEP) award recipients, as part of a program requiring

government service in exchange for educational and financial assistance, may be appointed to

Federal Government positions under the Schedule A Excepted Service Appointing Authority and are

eligible for non-competitive conversion to career status under NDAA FY 10.

GOVERNMENT SECURITY CLEARANCES:

Active IRS Background Investigation Clearance

Active USPS Public Trust & Sensitive Clearance

Technical Profile:

Result-oriented Software Quality Assurance engineer with over eleven years of complex analysis,

design, development, testing and deployment of software applications. Experienced in web-based

development using, Cold Fusion MX and Visual Basic. Performed web-based data sharing tasks

using JAVA, .NET, Oracle 7 to 10 and SQL Server, Power Builder, XML, CGI Scripts. Managed

projects throughout their software development life-cycle projects following either Agile (Scrum)

and/or Waterfall methodologies. Utilize systemic innovative practices to resolve software

development problems and provide viable solutions from product inception to finish. Managed

multiple-layered projects that include enterprise architecture, requirement analysis, application

development, application testing, data management and release management tasks. Managed

processes using management tools such as, defect tracker, and workflow repositories (PVCS,

FileNet, SharePoint, Dimension CM, Serena Team-Track, BLT) to document and track overall

progress. Proficient in IBM Mainframe UNIX required for use in production-like MARVIN quality

testing, and MAC documentum quality assurance test support, including IMS database conversions.

Designed software solutions MS Access, COBOL, C, C++ on Operating System platforms, i.e. DOS,

VAX, UNIX, Windows, and Apple Mac. Comprehensive knowledge and experience with system add-

ons and network protocols including TCP/IP, remote access services and VPN solutions.

Work Experience:

Alltech International, Inc. Vienna, Virginia [08/12 – 12/12]

Senior Software QA Test Engineer, IRS – Paper and Remittance Processing Support (PRPS)

Client: Northrop Grumman Information Systems (NGIS), with Tasks/Responsibilities as follows:

Saved an estimated $25m in tax-payer revenue annually as a result of re-engineered Internal

Revenue Service (IRS) income tax submission and remittance processes, by providing quality

assurance test support that converts federal tax-payer’s paper-filing form entries into machine-

readable electronic data formats. This Paper and Remittances Processing Support (PRPS)

technique was built and maintained by Northrop Grumman Information Service (NGIS) team.

Designed test artifacts that support the Agile (Scrum) methodology used to evaluate PRPS

processes through its Software Development Life Cycle (SDLC) phases.

EBENEZER M C OGOKE

Designed character recognition and image capture test strategies that enable PRPS system

control and data management processes that support both individual and corporate annual tax

filing processes.

Conducted scheduled Commercial-off-the Shelf (COTS) software installations that prepare

PRPS lab servers for simulated pre-production software test-runs and evaluation.

Conducted system analysis, research and replication of identified issues towards defect

resolutions.

Designed system-specific test decks aimed at lab-controlled environments prior to test planning

and system deployment phases.

Led manual key-validation testing team to ensure scanned data meets required entry standards

Adopted superior interpersonal and communication skills to enhance prompt and accurate

delivery of quality customer service and required to explain technical language to non-technical

users

Soft-Con Enterprises, Inc. Largo, Maryland [01/12 – 08/12]

Senior Software IV&V Specialist, IRS – Affordable Care Act (ACA) Implementation & Testing

Client: Internal Revenue Service (IRS), with Tasks/Responsibilities as follows:

Reduced software defects by over 95% by supporting Agile (Scrum) test methodology that

evaluates and documents ACA program re-engineering efforts at IRS.

Led verification and validation efforts that evaluate system development and test support

processes for ACA enterprise architecture and system/sub-system development

Developed independent verification & validation (IV&V) procedures and templates to monitor

potential issues with system requirements during Agile sprint test evaluations.

Saved estimated $5m cost by performing IV&V gap analysis reviews that ensure system

requirements document, deliverables, and checklists remain error-free prior to each sprint

testing.

Coordinated test case peer reviews and process improvement methods that support test

reporting processes that provide feedback to management.

Scheduled follow up meetings with managers and facilitated conference calls with stakeholders

as required.

Provided support metrics from testing efforts in areas of security testing, privacy and usability,

including Section 508 compliance, as input to top management test progress report updates.

Provided weekly dashboard reports for IRS management that strictly follows specified Program

Strategy and Integration (PS&I) performance metrics requirements and standards.

Coordinated performance metrics processes, support training and test evaluation to ensure

weekly input data accuracy and time compliance by the test teams.

Supported various levels of marketing such as reviewing requests for proposals and providing

demonstrations, alternative technical approaches and required consulting with potential clients.

AT&T Government Solutions, Inc. Vienna, Virginia [10/07 – 01/12]

Lead Software Assurance Analyst, Independent Verification & Validation – USPS Engineering

Client: United States Postal Service (USPS) Engineering, with Tasks/Responsibilities as follows:

Prevented an estimated loss of over 270 in labor hours for US Postal Inspectors by developing

and providing quality assurance test support to innovative Web-Based Advanced Packaged

Processing System (APPS) Processing Result Log Message (PRLM) Analysis Tool (WEBAPAT)

system for monitoring fraudulent metered stamp usage at United States Postal Service (USPS).

Saved estimated $15m in tax-payer revenue annually as a result of re-engineer efforts that

enable WEBAPAT to identify, track and store fraudulent activities on information barcode indicia

(stamps) misuse by mailers.

Saved estimated $30m of tax-payer revenue annually from potential legal compensations and

litigations as a result of superior quality test support provided for Biohazard Detection System

(BDS) project which protects USPS employees and customers from terrorist acts of placing

biological agents such as anthrax in the mail. The system provides continuous monitoring of all

EBENEZER M C OGOKE

collection mail received at the USPS Processing and Distribution Centers (P&DCs) by collecting

the air samples and performing instantaneous DNA analysis of derived solutions as mail is

processed.

Provided technical support services to Software Process Management (SPM) team during

software assurance test evaluation of Mail Processing Equipment (MPE) for USPS engineering.

Led customer-vendor team efforts to various product-specific pilot test sites to perform

software /system integration and testing, performance monitoring and evaluation.

Conducted IV&V system gap analysis and technical documentation evaluation for testability

content, clarity, accuracy and completeness.

Coordinated efforts on system requirements traceability analysis and monitored system test

results and overall performance metrics throughout the product SDLC process.

Coordinated with Project Managers (PM) to create critical path milestones to manage test

deployment schedules and tasks.

Led peer review process to check report documents for accuracy, context and content of and

provide feedback to owners.

Coordinated software test builds and media production by working closely with System

Configurations Management (SCM) team.

Created Software Master Test Plans (SMTP) designed to determine “go-no-go” status of

software during User Acceptance Test (UAT) field activities.

Created final test report and field worthiness evaluation reports that rank software overall

worthiness including its adherence to established technical guidelines and processes.

Science Application International Corporation, Inc. Vienna, Virginia [03/07 – 09/07]

Software Assurance Analyst, Independent Verification &Validation – USPS Engineering

Client: United States Postal Service (USPS) Engineering, with Tasks/Responsibilities as follows:

Led technical reviews on initial project contractual deliverables such as statement of work,

software requirements specifications, requirements traceability matrices, software master test

plans, design documents and modification orders.to ensure accuracy, readability, testability and

content

Monitored installation and testing activities at pilot sites and captured performance metrics and

system anomalies as required product progress or historical data in management report.

Conducted IV&V system gap analysis to captured issues, errors and defects for status

evaluation and rework processes. .

Earned a reputation for high-level service by presenting found issues to Subject Matter Experts

(SME) and/or developers in a manner that speed up re-engineering efforts that eliminate issues

prior to software deployment phase.

America Online LLC, Dulles, Virginia [08/04 – 02/07]

Lead Software QA Engineer -Production Client QA with Tasks/Responsibilities as follows:

Coordinated initial software project kick-offs meetings and technical walk-through with

vendors and offshore team in preparation for test activities.

Performed analysis on system requirements for accuracy and testability throughout the

software development life cycle (SDLC) as test plans and test cases are developed.

Created lab conditions for dynamic product-driven efforts that subject test application to

performance, functional, stress and scalability, security evaluation to identify variances under

unconventional test conditions.

Captured system metrics and performance trends as results for test team management,

supervisors and stakeholders.

Reduced software defect rate by over 90% by performed regression testing, ad hoc and

smoke testing for production client projects through the SDLC phases to determine acceptability

and test readiness.

EBENEZER M C OGOKE

Moderated daily team scrub sessions and managed identified issues and defects in PVCS

test data repositories.

Managed development and testing efforts using third-party workflow repository tool. Led

software versioning review board and establish unique identification procedures to prioritize

release of current and future software product versions.

Conducted Section 508 Compliance testing for web-based applications, using assistive

technology tools that includes JAWS, Narrator and Web Accessibility Toolbar (WAT)

Xerox Corporation, Rochester, New York [10/02 – 09/03]

Lead Software Test Engineer – Systems Requirements Verification and Validation Testing with

Tasks/Responsibilities as follows:

Conducted requirement verification and validation evaluations during the testing phase on

commercial printers to capture software defects prior to entering the release phase.

Performed diagnostic tests using debuggers that verify overall system performance, and

evaluate system performance under various subjective thresholds.

Used common debugger tools to access and monitor software and hardware integration for

during system test updates.

Developed test case procedures that define structured regression and test steps to validate

recent fixes against specified performance standards.

Maintained defect repository for known problems and issues that support re-engineering

efforts targeted on software regression test build versions.

Participated in daily scrub meetings to analyze, resolve defects and prioritize issues based

on severity rankings within the established test process.

West Group –Thomson Reuters, Rochester, New York [03/01 – 02/02]

Software Test Engineer [Co-op /Internship position] – Quality Assurance Testing with

Tasks/Responsibilities as follows:

Performed validation testing at various stages of software development life cycle.

Performed regression and smoke-testing to ensure products meet industry standards, design

specifications and are within predefined quality limits

Analyzed and resolve defects with developers and engineers against milestones.

Executed database upgrade from Paradox to Access database in system repository

Developed test plans and test cases following requirements updates as targeted to multi-

platform installation and testing

Gained useful exposure with PVCS tracker and repository tools, Rational Clear Quest and

Robots automation tools.

Education:

Enrolled in English for Heritage Language Speakers (EHLS) Certificate Program,

Georgetown University, 01/2013 8/2013. Full-time, intensive program in English for the

professional workplace. Attending on full scholarship from the National Security Education

Program (NSEP)

B.S. Management Information Systems - [with Honors] - May 2002

Rochester Institute of Technology, Rochester, New York

Cumulative GPA: 3.45

o Dean’s List: Spring and Fall 2001, President’s List, Winter and Spring 2002

A.S. Computer Information Systems – [with Honors] December 1999

Monroe Community College, Rochester, New York

Cumulative GPA: 3.33

o Dean’s List: Spring and Fall 1998

EBENEZER M C OGOKE

Scholarships & Awards:

National Security Education Program [NSEP] federal scholarship awardee

Harry C. Eyer Memorial Endowment Fund award for academic excellence

1st Place Winner, APICS Paper “Enterprise Resource Planning: Problems with

Customization and Implementation”

Publications and Presentations:

Author of Open Source Analysis Project (OSAP) research paper for the U.S. Army entitled “ Biometric

Technologies in Nigeria: Uses and Challenges .” The research work was sponsored by National

Security Education Program (NSEP). My paper examined the following: what types of biometric

technology are in use and which sectors use biometric technology; what supporting infrastructures

lack in the implementation of biometrics; and what cultural biases such as group dynamics,

influences or behaviors impede biometric technology usage. My research focus was on how

Nigerian public, private, and nongovernmental organization entities are implementing biometric

technologies including fingerprint scans, iris scans, digital signature, and facial recognition

techniques in a wide variety of sectors. However, it further explains how both infrastructural and

cultural challenges can limit biometrics implementation and effectiveness. A summary of findings was

presented at the English for Heritage Language Speakers OSAP Symposium at Georgetown

University, June 19-20, 2013.

This research paper is available at: https://www.intelink.gov/inteldocs/browse.php?fFolderld=33877

accessible on government IT networks.

Professional Memberships:

Golden Key International Honor Society - since 2002

American Society of Quality [Software] – since 2001

Boren Forum – since 2013

Uboma Development Union [Igbo Cultural Society - USA Chapter] – since 2005

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