Customer Service Manager

*** ****** ****, ******** **

Kirk Forrest HOME PHONE 626-***-**** • CELL PHONE 626-***-****

******@*****.***

TECHNICAL SUPPORT

RESULTS ORIENTED NETWORK ADMINISTRATOR CREATIVE IN IDENTIFYING AND DESIGNING EFFECTIVE

SOLUTIONS TO MEET THE CURRENT NEEDS AND FUTURE EXPECTATIONS OF BUSINESS

Operating Systems Windows, Unix, Linux, Mac OS

Systems Software MS Office, MS Excel, Microsoft Project 2010, MS PowerPoint, SQL, X

Windows

Network LAN, DNS, Firewalls, CISCO LAN switch configuration, CISCO network

troubleshooting, MS Exchange, SSH, WAN, WINS, Voice Over IP (VoIP),

FTP, VPNs, TCP/IP

Server Linux, Apache, Gentoo, Ubuntu, Windows Server 2003/2008/2012, IIS, Active Directory, Group

Policy Objects

Qualifications Leadership Skills, Teambuilding and Communication, Project Management, Deep

Understanding of Technology with focus on delivering Business Solutions

PROFESSIONAL QUALIFICATION

PROFESSIONAL EXPERIENCE

Technical Support Intern Apr 2013-Present

Hope House- El Monte, CA

• Windows Server 2003 maintenance, review of upgrades • Upgrading and configuring Windows, installing network

needed for non-profit organization. routers, firewall and cabling.

Technical Support Apr 2013-Present

Remote Techs- Arcadia, CA

• Provided technical assistance for troubleshooting, Active • Utilized remote tech to remotely connect and assist

Directory, email setup, removing/adding employees from customers with technical assistance.

•

databases and removal of viruses. Provide consulting assistance to effectively operate

• Provided support for Outlook Exchange and converting businesses.

Exchange users to Google.

IT Manager 2005-2012

Temp Unlimited- Cerritos, California

• Developed and implemented an entire administrative process • Identify and maintain documentation for all network

and structure to professionalize business, improve hardware, system configuration and licensing

productivity and increase accountability. information.

• Developed and implemented wireless network system, • Setup, configure and maintain appropriate backups and

performed system administration and architectural design, data retention in accordance with all disaster recovery and

carried out equipment purchase and installation. data retention policies for all systems.

Network Administrator 2000-2005

Account Management Associates, Inc. Arcadia, California

• Maintained Active Directory and email filters. Responsible for • 5 years of Database encounter. Areas of knowledge

security updates, employee files, data integrity and reliability. incorporate Microsoft SQL Server 2000/2005.

• Designed, installed and supported configuration and • Upgraded and configured Microsoft Windows Server and

installation of office-wide LAN. Maintained Server and installed network routers, cabling, and firewall.

Network Security Systems

• Responsible for network management, network performance • Installed, configured, and tested servers, routers,

tuning, security monitoring, and file server backup. switches, computers and all necessary software.

BSAII, CSR, Manager 1995-1998

First Interstate Bank Los Angeles, CA

• Started as the branch go-to guy, BSA II. Was a CSR for one • Elected to oversee the technical and training switch from

year before training as CSM. Worked with the Branch First Interstate to the Wells Fargo system. Led three area

Manager to foster superior customer service. branches in the conversion.

• Developed methods to streamline daily functions and improve • Supported the achievement of branch sales goals

branch productivity. Balanced operational controls and (Selling/cross-selling bank products,

customer service in order to minimize risk to the Bank. organizing/participating in branch campaign activities).

EDUCATION

Bachelor of Science Degree in Information Security, Mt. Sierra College, Currently attending

Bachelor of Arts Degree in English, Northern Arizona University, 1995

Contact this candidate