Customer Service Technician

Lina Resendiz

**** ********* ****, ** ***** 832-***-**** *********@*******.***

Objective

Seeking a position with a prominent pharmaceutical company to learn the industry from the ground up. Also seeking to advance as I gain the necessary knowledge to take on more responsibility. Offering excellent communication and organization skills, customer service skills, typing and math skills and strong attention to detail.

Work Experience

Trainer, Pharmacy Technician I, March 3, 2010-Present

Pharmedium-Sugarland, TX

Train new pharmacy technicians on compounding sterile products.

Perform quality checks and verification during compounding process.

Supervise pharmacy technicians on compounding of sterile products in clean-room.

Uphold company's Standard Operating Procedures to ensure highest quality.

Prepare sterile intravenous admixture compounds under the direction of a registered Pharmacist

Maintain aseptic technique qualification through initial and ongoing media fill qualifications.

Perform area clearance and verify batch supplies and enters data in the computer.

Assemble, inspect, and verify compounding components.

Teacher, January 2009- February 2010

Better Beginnings Child Care - Houston, TX

Provide loving and secure environment for young children.

Coordinate daily activities around campus

Teach essential developmental skills such as physical, social and verbal.

Serve as a guidance, counselor and motivator to young children.

Education

Pharmacy Technician Diploma (GPA 4.0), Remington College, Houston TX June 2009

Licenses & Certifications

Pharmacy Technician Certification Board- PTCB

Texas State Board Certified

CPR/First Aid Certified

HIPAA/OSHA; NPTA

Other Skills

Customer service personality eager to assist internal & external customers

MS Word, Excel, PowerPoint, Outlook, Access e-mail, internet research

Pharmaceutical operations: Patient interactions, aseptic technique and physical dexterity to manipulate vials, ampules, needles, syringes, and other intravenous products alike.

Attention to detail, aptitude for problem solving, teamwork

Experience with Automix Compounder and ACD controllers.

Honors

Director's List at Remington College

Employee of the month for April 2012

"Error Free award" for first quarter of 2013

Lead Tech @ Pharmedium in 2012

References

Mr. Adrian Baes: Phone 361-***-****

Ms. Nikkie Le: Phone 832-***-****

Mr. Justin Pham : Phone 281-***-****

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