Customer Service Representative
Resume:
BERNADETTE F. SMITH
Winter Haven, Fl. 33881
Sept. 2011-April 2013 AnswerFirst Communications, Inc. – Remote Telephone Agent. Virtual receptionist for several clients. Message taking, order taking, dispatching and other various duties via remote telephone agent.
Jan. 2006 –June 2011 Network One Communications –Telephone Operator/ Virtual Receptionist, for several clients, duties included: taking messages, and relaying via fax, text,pager.
Oct.. 2003 -Jan. 2006 Ugly Duckling Car Sales –Account Representative. Managed and collected on past due auto loans that were 1-30 days past due. Skipped traced vehicles that could not be located, meet and greet with new car owners, assisted salesmen with paperwork on customers.
March 2000-Sept. 2003 ICT Group, Inc., -Customer Service Representative. Answered incoming calls from customers regarding 3rd party billing. Assisted customers with their telephone bills and investigated 900 numbers. Sold long distance packages to customers and upgraded telephone services.
July 1997 - Jan 2000. Lakeland Regional Medical Center –Radiology Clerk, assisted patients with copies of their x-rays,also delivered x-rays to and from hospital departments. Physicians Answering Service. Answered telephone calls, took messages for Doctors and nurses.Handled paperwork for physicians and the office. Registration Coordinator for Surgical Services, registered patients for surgery, verified insurance, and collected copays.
EDUCATION
Winter Haven Senior High School Aug. 1986-June 1989 ~ Diploma received.
Polk Community College Aug. 1989 -Sept. 1990 ~ Studied Business Administration
Fort Valley State University Sept. 1990 -Sept. 1993 ~ Studied Business Administration
SKILLS
Windows 97- 2007 WindowsXP, Windows Vista, Excel, Microsoft Word, Data Entry (Alpha & Numeric),General Office, Switchboard, Telephone etiquette.
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