Customer Service High School

Darrin a. soza

*** ****** ******* ***** ****** NC 27703 919-***-**** **********@*****.***

Objective

Seeking a position allowing me the opportunity to demonstrate organization, customer service, communication, and leadership

skills.

Skills Profile

- Possess solid computer skills

- Excellent working knowledge using Microsoft Excel, Word Perfect, Microsoft Word

- A team player, acknowledged as “Outstanding Customer Service Professional.”

- General Office Skills

- Superior Customer Service Skills

Employment History

Production Worker (Greene Personnel) Temp 2/13/2013 3/18/2013

Durham, NC

- Performs a variety of functions in the production of semiconductor devices

- Set-up, operate, load, and monitor specialized equipment to ensure quality product is produced.

- Responsible for monitoring equipment operation, maintaining supply levels, inspecting final product, cleaning the

work environment.

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Production/Washroom worker(Angelica) Temp 9/10/2012 12/21/2012

Durham, NC

- Pushing/pulling carts of soiled or clean linen to and from the washing machines.

- Operating garment washing machinery.

- Manually feeding laundry into machinery or inclined conveyors.

- Retrieving cleaned linens and loading them into carts.

- Performing job rotation as required.

Service Technician (Wal-Mart) 11/8/2013 2/11/2013

Durham NC

- Communicates and responds effectively to Customer questions about automotive services, locates merchandise, and

provides requested assistance, such as verifying whether a particular automotive product is in stock.

- Performs Technician duties as required by procedure, such as changing oil and oil filters, replacing or rotating tires,

balancing tires, repairing flats, and testing and installing batteries while verifying and communicating vehicle

information to other technicians.

- Completes and maintains required paperwork, reports, and logs, such as Used Battery Shipping Log, Customer

Generated Used Oil Log, Used Tire Disposal Log, and Tire Tread Act documentation.

- Demonstrates dependability and reliability by being punctual, working assigned shifts, and completing

responsibilities in a timely manner.

- Talked with, listens to, or signals others to effectively exchange information; receives or gives direction; and

effectively works as part of a team by responding to assistance requests throughout the facility.

Dietary Assistant (Sunrise Assistant Living) 3/4/2004 7/7/2007

Brick, NJ

- Responsible for providing dining and table services to residents and guests in the community's dining rooms and

designated areas in accordance with Sunrise Senior Living standards.

- Responsible for proper dining set-up, providing meal and dining services and cleaning of the dining rooms.

- Responsible for taking meal and beverage orders and serving requested items according to established guidelines.

- Responsible for handling all foods in accordance with sanitary procedures and standards and complies with all

federal, state and local regulatory procedures regarding food service.

- Partners with community team to ensure community is in compliance with OSHA requirements and promotion of

Risk Management programs and policies; adherence to safety rules and regulations.

Education

- Franklin High School, Somerset NJ 08873

09/2003-6/2007

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