Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Manassas, VA
Posted:
July 05, 2013

Contact this candidate

Resume:

Eric E. Peck

**** ****** ******** **.

Bristow, VA 20136

ab0jja@r.postjobfree.com

571-***-****

QUALIFICATIONS

. Fifteen years experience in Custom Construction and Architectural

Millwork/Cabinetmaking

. Warranty Manager for both residential and commercial developers

. Over Three years Claim Representative (Adjuster) Property Insurance

. Four years as a National Park Ranger

EXPERIENCE

Architect of the Capitol, Washington, DC

www.aoc.gov

Woodcrafter 10/07- 6/13

-Historical preservation of 17 buildings on Capitol Hill

-Manufacture and installation of millwork and trim.

-Construction modifications of the House of Representatives, US Senate

office buildings, The Library of Congress and the United States Supreme

Court

KSI Services, Inc., Vienna, VA

www.kettler.com

Warranty Manager 6/06 - 1/07

-Managed employees, trade contractors and acted as on site Quality

Assurance Manager, producing punch lists for condominium units on 3 large

developments - up to 520 units and over 100 million dollar projects

-Accepted condo. Units from general contractors, changed lock sets and keys

to units doors, then conducted Home Buyer Pre-Settlement orientation walk

thru

-Applied Latista and Excel Software in recording punch lists, warranty

claim requests and assignments to trade contractors

Edgemoore Homes, LLC, Fairfax, VA

Warranty Manager 3/05 - 4/06

-Managed employees and sub-contractors in the resolution of warranty

repairs in custom homes up to six thousand square feet in size

-Inspections for safety and quality control in all stages of construction

-Application of Buildtopia Software for cost estimating and recording

customer service requests

-Worked with Homeowners on potential litigation in regards to service and

warranty issues

-Conducted corrections of Exterior Insulation Finish Systems (EIFS or

Stucco), worked with Corporate Attorneys regarding legal matters -

including mold remediation, sealants repairs and moisture prevention

Travelers Insurance, Chantilly, VA

Outside Property Insurance Claim Representative10/01 - 2/05

-Handled first party Property Insurance claims up to $150,000

-Completed field inspection of losses, used Xactimate & Boeckh cost

estimating software for building repair/replacement

-Investigated, evaluated and negotiated claims at the most reasonable cost

-Referred to Special Investigations Unit and/or Subrogation Unit

-Wrote settlement and denial letters, Reservation of Rights and other

complex correspondence

-Provided excellent customer service to meet the needs of the insured,

agents and all other internal and external customers

E. Peck Carpentry, Warrenton, VA

Frame to Finish Carpenter 1995 - 2001

-Sub-contractor for the construction of custom residential homes up to

10,000 sq. feet in size

-Construction layout of foundations, floors, walls, roofs, stairs,

cabinetry and millwork, etc.

-Cost estimating and on site custom production of architectural millwork

and cabinetry

-Installation of architectural millwork, cabinetry, flooring and trim

American Woodcrafters, Inc., Round Hill, VA

Shop Foreman 1990 - 1995

-Managed shop of millwrights and cabinetmakers in design and safe

production of custom woodwork- Commercial and Residential

-Supervised in the installation of millwork/cabinetry

-Oversaw all safety and proper operations of machinery and tooling

-Custom painting, stain and lacquer finishing of final product to meet

standards of architects and clients

Harpers Ferry National Historic Park, Harpers Ferry, WV

National Park Ranger 1987 - 1990

-Researched, wrote and performed extensive educational presentations to the

park visitors, civil war and civilian period clothing worn

-Completed safety course to enable the proper discharge of black powder

firearms in front of the public

-Worked in a blacksmith shop exhibit demonstrating manufacturing procedures

used in the national armory at Harpers Ferry

OTHER QUALIFICATIONS

National Association of Homebuilders- Customer Service Certificate- 3/06

OSHA- Occupational Safety and Health Certificate- 6/05

PC proficient- MS Office Suite, MS Project, Outlook and Internet

EDUCATION

Bachelor of Science

Shepherd College, Shepherdstown, WV



Contact this candidate