Customer Service Representative
Resume:
Omar A. Reatiga
Lake Worth, FL 33460
************@****.***
Education
**** **** ******* ***** **** School Juncos, Puerto Rico
High School Diploma
1994-1997 University of the Sacred Heart Santurce, Puerto Rico
118 Semester Hours Completed
1998 Technical School of Aircraft Armament Sheppard Air Force Base, TX
Aircraft Weapons Systems Maintenance Certification
2006 Gulf Coast Community College Panama City, FL
3 Semester Hours Completed
2006 H&R Block Tax Preparer Course Panama City, FL
70 Hours Completed
2007 ITT Technical Institute San Antonio, TX
60 Semester Hours Completed
Awards received
*Career Field Competition Load Crew of the Month, United States Air Force 1998, 1999
*Hot Shot Load Crew of the Month, United States Air Force 1999
*Career Field Competition Top Dragon Award, United States Air Force 2000
Commander Letter of Recognition for Excellence, United States Air Force 2001, 2002, 2005
Languages
English fluent in verbal and written
Spanish fluent in verbal and written
Work experience
Homestead Customer Service Utilities Department
Data entry clerk inputting information into the system for all work orders created in the termination and initializing of customer accounts on a daily basis. Lobby clerk for City of Homestead Utilities answering all customer concerns and logging them into the Electronic Log-In system for higher level assistance from a Clerk 2. Call center representative dealing with the disclosure of account information to customers requesting billing inquiries, account changes and account terminations. Also assisted all customers with the troubleshooting of electric and water meters before elevating it to their proper departments.
June 2010 - June 2012
Customer Service Representative / Shift Team Leader
Customer Service Representative to clients of Government benefits for the Welfare Department. Handled the deactivation of all cards returned to the department due to client information error and / or post office error. Served as a Team Shift Leader, dealing with higher level customer concerns in multiple states. Liaison between main offices in Arizona and Florida.
November 2008 - May 2009 Fidelity Systems Management New Berlin, Wisconsin
Customer Service Representative / Sales Representative
Assisted with the troubleshooting of company products such as cable, internet and phone services. Customer service representative to all customer concerns and questions concerning promotions and billing issues. Sales and upgrades of services for all customers, current and new. Data entry of product information.
March 2007 - September2008 Time Warner Cable San Antonio, Texas
Maintenance Operations Call Center Personnel
Ensure accurate reporting, data entry and monitoring of aircraft. Coordinates information between aircraft and members and updates status accurately. Customer Service Representative between civilian personnel and military units.
August 2001 - December 2006 United States Air Force Kunsan AFB, S. Korea; Tyndall AFB, Fla
Aircraft Armament Systems Journeyman
Install, maintain, and repair electronic equipment, such as industrial controls, telemetering and missile control systems, radar systems, transmitters, antennae and the troubleshooting of weapons systems. Loading and unloading of aircraft munitions.
April 1998 - August 2001 United States Air Force Davis-Monthan AFB, Tucson AZ
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