Asst. to CAM/ Front Desk/Receptionist/Concierge
Resume:
MARIA S. QUINTERO
**.**********@*****.***
QUALITIES
*Bilingual; English & Spanish *Charismatic
*Dependable *Excellent Communication skills
*Extensive Customer Services Relations Knowledge *Focused
*Goal Oriented *Innovative Thinker
*Integrity *Internet Literate
*MS Office; Word, Excel, Outlook *Multi-task Capable
*Optimistic *Organized
*QuickBooks Savvy *Quick Learner
*Trainable and Quick Leaner *Strive for Excellence
OBJECTIVES
Given the opportunity -with long term purpose in mind, I would like to sec ure a Challenging
Position, where I can apply my qualities, knowledge (obtained through work experience) and
education in an effort to continue learning and growing towards prosperous achievements in
the career endeavor proposed.
WORK HISTORY/ REFERENCES/ SALARY
Admin. Asst. /Asst. to CAM. August 2006 thru March 2012
Condo Property Management. Miami Dade, FL Salary: $35,000/yr
Ocean Two Ref:Ronald Singer (Ocean Two LCAM) 305-***-****
Duties: included as follow:
Handling high volume of customer service skills
Generating excel spreadsheets for bookkeeping purposes- for example: valet/resident/ guest/work orders/
Notice announcements as directed by Manager
Faxing and filing
Preparing mass mail out correspondence
Daily data entry of employees time schedule
Corresponding to emails from Owners and BOD regarding concerns
Assisting with requests for new vendor proposals as directed by Manager
A/R research and data entry of monthly maintenance fee in QuickBooks
Invoice coding for the A/P dept
Delegating work orders or request to Chief Engineer/housekeeping crew/valet - as well as following
through until completed
In Outlook calendar-coordinating >move-in/out, elevator reservations, scheduling meetings and resident
orientations
Preparing and processing leasing and sales paper packages
Updating “file Maintenance” software with Residents contact information
Negotiating payment plans with residents with high pending balanc e owed towards maintenance fees
MARIA S. QUINTERO
2
**.**********@*****.***
Clerical/Customer Service Temp Assignments September 2003 thru July 2006
Staffing Agency. Dade and Broward County, FL salary: $13.50/hr
AJob4U Ref: Solvimar Perez (Agent) 786-***-****
Duties: Temporary Assignments to different Companies as follow:
Lymphadema Clinic- office manager duties; Customer Service, Data Entry, Prepared rooms for upcoming
patient, assisted therapist by removing bandages from patient in an effort to get them ready for
treatment, cashier/ processing co-pays, a/r & a/p procedures w/Quickbooks, verifying insurance,
scheduling appt according to therapist’s schedule
Construction Company-front desk; customer service, faxing, answering multiple phone lines, filing,
greeting clients.
Telemarketing for Senior Product Retention and New Member Services -> heavy customer services
knowledge for a high volume of in/out going calls; confirm appointments for Insurance Agent, providing
general product information to prospective clients; meeting a quote; data entry; assisting collections dept;
interacting with irate clients in a respectable manner, generating letters as well as mail outs; making
copies, assisting accounting dept with data entry of payments.
Sales/Customer Service Representative June 1997 thru September 2002
Airline Industry. Miami FL salary: $12.50/hr + incentives
Air Jamaica Ref: Omar Wright (Res.) 305-***-****
Duties: included as follow:
Reservations Sales- airline tickets; math skills, heavy data entry
Geographic knowledge
Knowledge of rates and special promotions base on season and days of travel
Heavy customer service applications/ interacting with Irate Customers in a respectable manner
Handling high call volume
Representing the Company at Special Events/ Functions for advertising purpose
EDUCATION
Miami Dade College
Miami FL
Major: Interior Design-presently attending College
CBT
8991 Sw107th Ave suite200, Miami FL
Certified: Computerized Administrative Assistant; Microsoft/Word/Excel for Windows, Typing (40wpm), Data
Entry, Corel Draw, Business Speech, Lotus 123, and Filing
Sheridan Technical
Hollywood, FL
Graduated: GED/High School Diploma
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