Tim Hogan
th
Surprise, AZ ***74
Phone: 623-***-****
**********@***.***
SUMMARY
IT Professional with excellent troubleshooting abilities, adapt at applying new technologies to
address business needs with a multi-functional perspective allowing management of cross-
disciplinary endeavors. I have developed analytical skills in accounting and finance needed to
conduct sound analyses to provide understanding of the financial implications and the ability to
solve real-world management problems, and to exercise sound management judgment through
practical application of project management concepts and skills. I have also gained a solid
appreciation of the structure, management and operation of the economic system to interpret
economic trends.
EDUCATION
DeVry University
2/09 – 6/11
Keller Graduate School of Management Phoenix, AZ
Master of Project Management
MPM Graduated June 2011 with Distinction
GPA 3.77
Master of Business Administration
MBA Graduated April 2010 with Distinction
GPA 3.73
Concentration Information Technology
Microsoft SQL Server Training
5/08 – 8/08
SetFocus, LLC. Parsippany, NJ
Completed SetFocus Master’s Program in Microsoft SQL Server 2005
Extensive DBA training including SSRS, SSIS, TSQL, DDL, DML, backup/recovery, stored
procedures and database optimization.
Created numerous simple to complex queries involving self -joins, correlated sub queries and
XML techniques for diverse business requirements.
Analyzed the business requirements and systematically designed a bank database that stores
Customers’ and their Account information. Employed best practices in creating a complete
schema including tables, relationships, stored procedures, views, clustered and non -clustered
indexes and triggers.
TECHNICAL SKILLS
Programming Languages:
Transact SQL, XML, PL/SQL, C#, ASP.NET, VisualBasic.NET, HTML
Microsoft Technologies:
SQL Server 2005 Reporting Services
Databases:
Microsoft SQL Server 2000 / 2005, Oracle 9i
Operating Systems:
W indows 98/2000/XP/Vista, Windows Server 2003, UNIX, Linux
Software:
SQL Server Management Studio, Microsoft Visio, Microsoft Office, Database Engine Tuning
Advisor, SQL Server Profiler, SharePoint
Tim Hogan
PROFESSIONAL EXPERIENCE
TCS
05/11 – 11/11
Systems Analyst Glendale, AZ
Supporting both external and internal customers of Humana RightSource 2 web based pharmacy,
used SQL queries to check status and health of applications and to update, insert and delete
data. Triaged incident and problem tickets and routed to correct support or development teams.
Monitored systems for problems, affected repairs to resolve problems using T-SQL, reviewed T-
SQL triggers and stored procedures and created T -SQL scripts to query, update and insert data
into database, created change requests and communicated the change requests to Humana
management for approval. Created technical documentation and reviewed technical
documentation created by both on and off shore associates and currently coordinating between a
vendor and the Humana IT during a new database installation project working directly with project
management, development and testing groups.
10/06 – 2/08
Mortgage Cadence Greenwood Village, CO
SQL Server Data Analyst
A developer role the job included writing T-SQL queries to find the data entered into database
tables in a Windows form by loan underwriters. Used .NET to insert that data into an
automatically generated mortgage document and interfaced with off shore programmers and legal
team to ensure all documents fit legal definitions.
4/98 – 4/04
Avaya Inc W estminster, CO
System Application Specialist
Took inbound customer calls and using a UNIX based operating system remotely connected to
the customer equipment to diagnose and repair, was able to clear over 90% of all calls.
Dispatched technicians to customer site to replace any defective p arts and assisted field
technicians while at customer locations. Generated leads that resulted in over $10 million in
sales and received numerous customer commendations and awards for teamwork and pride.
3/97– 4/98
Gestetner Denver, CO
Senior Field Engineer
Field service of Ricoh, Savin and Gestetner copiers.
1/96 – 1/97
Danka Inc Phoenix, AZ
Field Engineer
Field service of Canon copiers, faxes and printers.