Customer Service Administrative Assistant

Janie Saldana

**** ***** **** **, ******, TX ****5

Cell: 512-***-**** . Email: *********@*****.***

SUMMARY OF QUALIFICATIONS:

. Over 7 years experience in office and clerical work

. Detail oriented with strong administrative and training skills

. Ability to communicate and interact courteously, effectively and

professionally with a wide variety of professionals both in person and

via telephone

. Strong ability to perform several tasks simultaneously and with

frequent interruptions

. Works well independently or in a team environment

. Bilingual

RELEVANT EXPERIENCE:

Office/Clerical

. Performed receptionist duties, received and routed incoming calls and

relayed messages to management and coworkers

. Computer Skills- Windows 98, Microsoft Works, Microsoft Word, Excel,

Data entry, E-mail, Faxes, and Sending overnight mail

. Readied Fedex boxes, shipping, pick up mail, process orders, hand

print tickets, and print pilot files and track timesheets

. Maintain Files - Store and retrieve files in accordance with

established procedures in order to ensure the timely access of

information and records

. Customers Call records - Document telephone conversations, visits, and

presentations in order to provide to community management for follow

through with existing and potential customers

. Maintained confidential records, files and information for 350

employees

. Company/Standards/Policies - Adhere to maintenance safety, security

standards, company policy and procedure in order to ensure short and

long term company objectives are met

Customer Service/Training

. Resident/Customer Relations -Greet customers and answer calls in order

to make proper connections to requested personnel or provide routine

information to callers

. Facilitated training and orientation programs for new employees and

new store manager trainees

. Developed and posted training class schedules for 26 stores for

approximately 350 employees

. Regulatory Requirements - Comply with federal state, and local

regulatory requirements to avoid discriminating against residents,

vendors and employees and in order to protect the interest of the

company

EMPLOYMENT:

> Retail Clerk/Cashier August 2010 -

Present

HDS RetailOffice, Austin, TX

> Clerk/Monitor January 2009 - July

2010

Austin Transitional Center,Austin, TX

> Security Officer April 2007 -

February 2009

Guardsmark, LLC., Austin, TX

> Administrative Assistant 2005 - 2006

Danze-Davis Architects. Inc., Austin, TX

> Data Entry 2004 - 2005

Williams Insulation, Austin, TX

EDUCATION:

Lockhart High School, Diploma Lockhart, TX

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