Project Manager Management
Resume:
Gauri Shirahatti Certified CA Clarity PPM Professional
*****.*******@*****.***
Summary
. 8+ yrs. overall IT experience 6+ yrs. CA Clarity PPM experience
. Proven delivery record with demanding customers. Strong customer
Interfacing skills.
. Extensive experience in complete life cycle of CA Clarity implementations
including requirements gathering and definition, prototyping, design,
implementation, data migration, interface and integrations and version
upgrade.
. Worked with large enterprise customers on CA Clarity Implementations
. Successful in meeting complex technical challenges and finding solutions
to meet client requirements.
. Programming Languages: NSQL,GEL,C, Java, Visual Basic, JSP, SQL, HTML,
XML
. Technologies Worked on: J2EE based Web development
. Other Products Worked on: Comverse Netonomy B2C package
Clarity Expertise
CA Clarity Expertise
. Technically as well as functionally proficient.
. Completed CA Functional Certification for CA Clarity PPM 7.5.3 as well as
CA Clarity PPM 8.
. Extensive Hands on of CA Clarity PPM 12.0,12.1, 13.0 and 13.1
FUNCTIONAL
. Portfolio Management
. Program Management
. Project Management
. Demand Management
. Resource Management
. Financial setup and Management
. Capacity Planning & Resource Allocation
. Services and Chargebacks
. Requirements and Release Management
. CAPA
TECHNICAL
. Upgrade assessment & implementation
. Portlets & Portlet Page Configuration
. Custom Object Design & Implementation
. Integration / XML Open Gateway
. OBS / Group / Security Analysis & Creation
. Process Design & Implementation
. Template Analysis & Creation
. Time Entry Design & Integration
. External Systems Interface Creation
. Clarity Data Model
. Lookup Creation and Configuration
. Partitions
. Data Migration
. MSP/OWB integration
. General Administration
Professional Experience - Clarity PPM Projects
Company - Infosys
Client - CA Support Global
Duration - Jun 12 - Feb 13
Designation - Project Manager
Project - CA Clarity Product Support
Project Overview:
The project involved resolution of tickets logged for the CA Clarity
product by CA customers worldwide. This included support for CA Clarity
versions 12.0, 12.1, 13.0, 13.1 with all configuration types
(databases, operating systems) and add-ins including reporting. Support
also involved troubleshooting and analysis of complex Clarity cases and
logging product defects with the CA Clarity product team if identified.
Responsibilities:
. Project manager
. Estimation, work allocation and tracking of overall project progress.
. Weekly status reporting to internal as well as external project
stakeholders.
. Identifying and mitigating risks to successful project completion.
. Knowledge management as well as actual training of team members in
technical as well as functional aspects of the product.
. Acting as an SME for CA Clarity and assisting the team in ticket
resolution.
. Managing and resolving cases for customers spanned over multiple
geographies including North America, Europe, Middle East, Asia and
Pacific regions.
. Reviewing ticket resolution and management by the team to ensure
meeting stringent quality standards.
Company - Infosys
Client - Client - Banking Major, USA
Duration - Jan 10 - June 12
Designation - Technology Lead
Project - CA Clarity PPM Implementation and Support
Project Overview:
The project involved implementation, support and upgrade of CA Clarity
(v8.x, v12.x) for one of the largest banking companies in the USA. The
implementation is one of the largest implementations with over 100,000
users, and all Clarity modules with extensive customization. Extensive
use of Financial module, Chargebacks, Timesheets, complex
customizations as well as data heavy Portlets and reports of all types.
Responsibilities:
. Primary Technology Lead (Product SME and Consultant).
. Requirement gathering and analysis. Conversion of Business
Requirements to Functional and ultimately technical requirements for
minor and major enhancements to the product implementation.
. Provide techno-functional expertise to implementation team for complex
requirements. Perform Proof of concepts to check technical feasibility
and recommend optimum solutions.
. Provide techno-functional expertise and consultancy to the Production
support team for bug fixes and end user queries.
. Identified opportunities to leverage Clarity's "Out of the Box"
functionality including advanced reporting and process automation
facilities to improve overall effectiveness.
. Providing recommendations and best practices for system enhancements
and performance improvements in implementation to improve effectiveness
of Project Management processes.
. Reviewing design and providing recommendations for various custom jobs
and interfaces for the Application with other IS applications
. Performing technical review of and implementing complex technical
requirements involving large processes, Gel Scripts, XOG, interfaces,
Security Design and OBS implementation. Built and deployed multiple
complex Portlets and reports.
. Recommending and implementing Data Migration Strategy for changes in
data due to technical enhancements in the system.
. Review of test plans and test cases to ensure effectiveness of QA
processes.
. Regular Knowledge sharing and training of team members in technical as
well as functional aspects of the product.
. Client communication, product walkthroughs and presentations for end
users and Business Stakeholders.
Company - Infosys
Client - Large Pharmaceutical Enterprise, Switzerland
Duration - Nov 09 - Jan 10
Designation - Technology Lead
Client - CA Clarity PPM Maintenance and Support
Project Overview:
The project involved production support and maintenance of CA Clarity
(v8.x, v12.x) for one of the largest pharmaceutical companies based out
of Switzerland. The implementation was a standard out of the box
implementation in its nascent stages and was recently handed over to
Infosys for Production support and maintenance.
Responsibilities:
. Consultant Technology Lead (Product SME and Consultant).
. Definition of Standard Operating Procedures for the Production support
and maintenance team of the CA Clarity Implementation.
. Recommendation of best practices for Production support from a Clarity
PPM perspective, including team structure, ticket management, change
management, configuration management etc.
. Documentation of Job aids and troubleshooting tips for commonly
occurring end user queries in Clarity based on Clarity experience so
far.
. Identification of opportunities to leverage Clarity's "Out of the Box"
functionality including advanced reporting and to improve overall
system effectiveness.
. Recommended use of Demand Management Functionality to replace present
custom application for Ideas and Incident management resulting in major
process benefits to the customer.
Company - Infosys
Client - Large Telecom Enterprise, Australia
Duration - Sept 08 - Oct -09
Designation - Technology Lead
Project - CA Clarity PPM Upgrade and Uplift
Project Overview:
Project involved the upgrade from CA Clarity 7.5.3 to CA Clarity 12 for
one of the largest telecom companies in Australia. This was recognized
by CA at the time as the largest successful Clarity Upgrade in the
world. The implementation is one of the largest implementations with
over 200 processes and an equal number of complex reports and Portlets.
It is used by all portfolios organization-wide wide for management of
technology as well as non-technology projects. The implementation
included use of all Clarity modules with extensive customization along
with multiple interfaces to other external applications.
Responsibilities:
. Primary Technology Lead (Team lead).
. Involved in end to end upgrade process starting from impact analysis to
post upgrade steady state support.
. Performed Technical as well as functional Impact Analysis of Upgrade on
existing version implementation. Identified risk areas and recommended
mitigation strategies.
. Estimation of Upgrade effort and recommendation of upgrade and
deployment plan.
. Impact analysis on Impact of upgrade related Database changes on custom
Datamart built on Clarity Database and Impact analysis of upgrade on
custom Interfaces.
. Conducted Requirements gathering for new enhancements to Implementation
as well as Datamart. Identified process bottlenecks and areas of
improvements in existing implementation.
. Reviewed QA strategy and provided QA recommendations.
. Identified and implemented design improvements for future scalability
and performance improvements and established design standards for
future enhancements.
. Participated in actual upgrade and post upgrade production support,
with handover to production support team for steady state.
. Coordination, communication and regular status updates to various
stakeholders and teams including QA teams, interfacing applications,
business users as well as internal project stakeholders.
Company - Infosys
Client - Large Telecom Enterprise, Australia
Duration - Sept 06 - Sep08
Designation - Technology Analyst
Project - CA Clarity PPM Implementation
Project Overview:
Project involved the configuration of CA Clarity 7.5.3. To replace the
custom J2EE PPM Application for one of the largest telecom companies in
Australia. The implementation was a highly complex with multiple
partitions, a large number amount of customization, more than 200
business processes and an equally large number of complex Portlets and
interfaces.
Responsibilities:
. Technology Analyst - Clarity Engineer and Administrator.
. Worked on the implementation for a span of 2 years during which
multiple roles were undertaken.
. Preparing Solution Design documents.
. Requirements analysis and solution design, converting business
requirements to technical requirements
. Preparing Proof of Concepts to ascertain feasibility of requirements
and customizations.
. Design, build and unit test of GEL Scripts (Web service based and file
based) for custom interfaces for the Application with other IS
applications
. Performed Data Migration from decommissioned system to Clarity using
XOG
. Design, build and unit test of the PLSQL based Datamart from Clarity
Database to Reporting Database.
. Design, build and unit test of custom objects, lookups and business
processes.
. Design, build and unit test of process Gel Scripts for database updates
and file writes.
. Design, build and unit test of Custom Portlets and Actuate reports.
. Designing, Building and Maintaining OBS and Security Groups
. Production support and Maintenance Activities like support to end users
on Clarity Technical as well as Functional Issues.
. Logging and tracking CA Support Cases
Also lead and successfully implemented multiple productivity and
process improvement initiatives like
. Deployment Automation
. Maintenance Activity Automation
. Eclipse IDE Gel Scripting Tool
Other Professional Experience
Company - Infosys
Client - Large Telecom Enterprise, Australia
Duration - Nov 04 - Sep 06
Designation - Software Engineer
Project - Comverse Netonomy B2C package Implementation
Company - Infosys
Client - Large Telecom Enterprise, Australia
Duration - Sep 04 - Nov 04
Designation - Software Engineer
Project - J2EE Web Development Project for in house PPM Application
Accolades and Certifications
. Infosys Excellence Spot Award for Q3 2009 for the Australia Unit.
. Infosys Excellence Award winner for Toughest Project (2006, 2007)
. CA Clarity Functional Certification (7.5.3 and 8)
Education
University of Pune, Maharashtra, India
. Master of Computer Science (MCS), 2002-2004
. Bachelor of Computer Science (BCS), 1999-2002
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