Transformational leadership, Operations Management, Lean Six Sigma, HR
Resume:
Keila Pe a
******@*********.**.***
** ********* **** *********, ** 14626 Phone:
Transformational leadership~ Operations Management~ Lean Six Sigma~
HR~ Strategic Leadership ~ Management Consulting
Summary
Accomplished leader with extensive experience in transformational
leadership, process improvement, HR, and engineering. Results oriented
with proven success in global program management, sustainability, and
operations. Proven track record of spearheading operational improvements
to eliminate waste, standardize processes, drive productivity and reduce
cost.
Professional Experience
Xerox Corporation Rochester, NY
9/12 Meter Strategy and Process Leader
. Responsible for driving end-to-end meter process alignment across
GDO and base business billing by partnering with key value chain
partners in Global Remote Services, Technical Services, Supplies
and Service Delivery.
. Provide guidance to senior leadership team by developing meter
strategies for North America across base business and services.
. Trusted advisor to share services on developing standardization,
cost reduction initiatives, and sustainability for meter
acquisition and process implementation.
01/09 - 08/12 Transformational Manager and Lean Six Sigma Black Belt
. Contributed to over $10M in profit before tax (PBT) savings via
projects related to IT, Operations, Sales, Delivery, Back Office,
and Supply Chain.
. Dedicated to solving global complex transformational projects in
the Large Enterprise Operations (LEO) organization.
. Design, planned, and executed the Green Belt Program, which
included LSS training and certifications for senior leaders.
04/06 - 12/09 Solution Architect and Lean Leader
. Successfully Deployed Lean Document Production LDP(SM) (a set of
software and hardware used to eliminate waste, reduce cost, and
improve productivity by utilizing lean principles) in two major
production centers in the northeast
. Increased revenue by 17%, reduced work in process (WIP) by 80%, and
reduced labor cost by 20% by rearranging the production floor,
consolidating processes, eliminating waste and non value added
activities, and reducing cycle time.
10/03 - 03/06 Project Manager, Services Development
. Delivered projects with economic value of $500k.
. Supported the development and delivery of Lean Document Production
by mentoring Lean Six Sigma Black Belts on LDP to salvage accounts
in the field through LDP implementation.
. Created a support infrastructure for the LDP assessors in the field
by engaging, training, and mentoring the DNMC and the Lewisville
Help Desk on LDP principles.
. Established uniform processes and procedures, delivered hands on
training, and launched support.
08/01 - 09/03 College Relations Manager
. Developed and delivered hiring strategies for the US across key job
categories, including engineering, technical sales, business
administration and other professional disciplines.
. Ensured compliance with state and federal employment laws and
regulations.
. Standardized the hiring and onboarding process by leveraging
technology to improve efficiencies in HR processes across
organizations. Streamlined performance reviews and annual
compliance submission requirements reducing submission time for
managers. Implemented candidate skill testing system to improve
candidate selection.
. Performed or oversaw internal investigations of employee relation
issues and complaints.
. Responsibility for all minority programs. Enabled Xerox's balanced
workforce objectives.
. Developed and managed, intern/coop activities, and demand case for
new college hires and MBA's.
. Managed on-campus college recruiting activities and interview
hiring process by Xerox managers.
03/01 - 07/01 Supply Chain Management
. Supported developing markets effort to streamline order/fulfillment
process & improved business model.
. Process owner of the problem notification process, responsible for
daily operations and communication.
. Reduced distributor total debt by involving finance credit &
collection and engaging the problem notification process into the
credit & collection strategy.
. Achieved Developing Markets Organization (DMO) supply chain cost
productivity by implementing process to reduce transportation
costs.
03/00 - 02/01 Manufacturing Supervisor
. Responsible for the A297 CRU line with 21 direct reports.
Maintained a safe work environment, product quality and on time
delivery of customer orders.
. Reduced the A297 scrap by 28%, resulting in $15K savings per month.
. Decreased audit defects by 70%, as a result, maintained a first
pass yield of 97%.
. Reduced defects per hundred by 45%, yielding a warranty return of
7.73% versus 12%.
. Maintained 100% operator and process certification.
07/99 - 02/00 Manufacturing Engineer
. Worked closely with engineering team, supervisor and employees to
improve parts and processes.
. Supported developing markets effort to streamline order/fulfillment
process & improved business model.
. Created a scrap credit system that generated an average monthly
income of $18k in scrap savings.
. Implemented upgrades to tooling & fixtures to improve processes.
Ensure ergonomic safety for operators.
. Supported cost down initiatives by facilitating engineering
tryouts. Supported the manufacturing floor reorganization and
worked to fit assembly area into a much smaller footprint.
. Performed FMEAS, operator and process certifications to improve
quality.
06/98 - 67/99 Engineering Project Manager
. Responsible for developing and installing a Safety Management
System for X-LINX.
. Increase safety performance by 60% and reduce Days Away from Work
Cases by 80%.
. Worked closely with employees at all levels of the organization to
implement a new safety culture promote safety awareness and monitor
safety metrics and performance.
Education
Sate University of New York at Buffalo June 1998
Masters of Science: Industrial Engineering Concentration: Engineering
Management
Thesis Topic: "Activity Based Costing at Motorola"
Bachelor of Science in Industrial Engineering June 1996
Certified Lean Six Sigma Black Belt March 16, 2010
Community Involvement and Volunteer Service
2000- Present - Chair, Xerox Hispanic College Liaison Program (HCLP)
Responsible for the strategy, execution and management of the HCLP program.
This Xerox program is designed to increase the number of Hispanics in
engineering/technical majors by providing financial resources such as,
scholarships and grants. HCLP currently serves 22 universities throughout
the United States and Puerto Rico and has provided over $3.2 million
dollars to students in the form of scholarships and grants. As Chair I also
provide leadership support to my college liaison managers.
YWCA of Rochester and Monroe County - Executive board member since 2013.
Latinas Unidas (LU) of Rochester - active member since 2010
Latinas Unidas is an organization dedicated to uniting Latina women from
different segments of the Greater Rochester Community who share common
concerns and interests affecting women.
STEM RCSD Initiatives : involved with Xerox STEM initiatives to support the
Rochester City School District in developing and encouraging students to
pursue a career in engineering, math, and sciences.
Also member of the Xerox Women's Alliance, Xerox Leadership Association,
and the Rochester Area Red Cross.
References Available upon request
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